US 11,775,774 B2Granted

Open input empathy interaction

AssigneeWoebot Labs, Inc.

InventorsAlison Darcy, Jade Daniels, Kim Goodwin, Casey Sackett

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Abstract

A chatbot capable of empathic engagement with a user is disclosed. An identified trend in a user's mood or goals between a first time and a second time can be associated with open input (e.g., open text string input) from the user. As the user's mood or goals continue to be tracked, a subsequent trend can be identified that is the same as, similar to, different from, or opposite to the first identified trend. The user can then be automatically engaged based on the open input associated with the first identified trend. In an example, a user may input thoughts or reasons why they have been having a positively trending mood over a duration of time. The chatbot can then repeat or otherwise use those same thoughts or reasons to engage the user empathically when the chatbot detects that the user is experiencing a negatively trending mood.

Claims27

Dependent claims

A system, comprising:

one or more data processors;
and
a non-transitory computer-readable storage medium containing instructions which, when executed on the one or more data processors, cause the one or more data processors to perform operations including:
receiving a first evaluation associated with a goal at a first time;
receiving a second evaluation associated with the goal at a second time;
determining a trend using the first evaluation and the second evaluation, wherein the trend is associated with a period of time between the first time and the second time;
presenting an explanation request in response to determining the trend;
receiving an explanation response containing an explanation phrase;
storing, in an explanation database, the explanation phrase in association with the trend;
receiving a third evaluation associated with the goal at a third time;
determining a subsequent trend using the third evaluation, wherein the subsequent trend is associated with a period of time including the third time;
presenting an empathic communication in response to determining the subsequent trend, wherein the empathic communication is associated with the goal, and wherein presenting the empathic communication includes:
accessing a recipe database;
selecting a recipe from the recipe database using the subsequent trend;
accessing the stored explanation phrase from the explanation database;
and
generating the empathic communication using the selected recipe and the stored explanation phrase, wherein the empathic communication includes the stored explanation phrase;
determining one or more additional subsequent trends after presenting the empathic communication;
evaluating the selected recipe using the one or more additional subsequent trends;
and
presenting a subsequent empathic communication, wherein presenting the subsequent empathic communication includes:
accessing the recipe database;
selecting a subsequent recipe from the recipe database using the subsequent trend and the evaluation of the selected recipe wherein the subsequent recipe is different from the recipe;
and
generating the subsequent empathic communication using the subsequent recipe and the stored explanation phrase.

22 more elements

A computer-implemented method, comprising:

receiving a first evaluation associated with a goal at a first time;
receiving a second evaluation associated with the goal at a second time;
determining a trend using the first evaluation and the second evaluation, wherein the trend is associated with a period of time between the first time and the second time;
presenting an explanation request in response to determining the trend;
receiving an explanation response containing an explanation phrase;
storing, in an explanation database, the explanation phrase in association with the trend;
receiving a third evaluation associated with the goal at a third time;
determining a subsequent trend using the third evaluation, wherein the subsequent trend is associated with a period of time including the third time;
presenting an empathic communication in response to determining the subsequent trend, wherein the empathic communication is associated with the goal, and wherein presenting the empathic communication includes:
accessing a recipe database;
selecting a recipe from the recipe database using the subsequent trend;
accessing the stored explanation phrase from the explanation database;
and
generating the empathic communication using the selected recipe and the stored explanation phrase, wherein the empathic communication includes the stored explanation phrase;
determining one or more additional subsequent trends after presenting the empathic communication;
evaluating the selected recipe using the one or more additional subsequent trends;
and
presenting a subsequent empathic communication, wherein presenting the subsequent empathic communication includes:
accessing the recipe database;
selecting a subsequent recipe from the recipe database using the subsequent trend and the evaluation of the selected recipe, wherein the subsequent recipe is different from the recipe;
and
generating the subsequent empathic communication using the subsequent recipe and the stored explanation phrase.

19 more elements

A computer-program product tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause a data processing apparatus to perform operations including:

receiving a first evaluation associated with a goal at a first time;
receiving a second evaluation associated with the goal at a second time;
determining a trend using the first evaluation and the second evaluation, wherein the trend is associated with a period of time between the first time and the second time;
presenting an explanation request in response to determining the trend;
receiving an explanation response containing an explanation phrase;
storing, in an explanation database, the explanation phrase in association with the trend;
receiving a third evaluation associated with the goal at a third time;
determining a subsequent trend using the third evaluation, wherein the subsequent trend is associated with a period of time including the third time;
presenting an empathic communication in response to determining the subsequent trend, wherein the empathic communication is associated with the goal, and wherein presenting the empathic communication includes:
accessing a recipe database;
selecting a recipe from the recipe database using the subsequent trend;
accessing the stored explanation phrase from the explanation database;
and
generating the empathic communication using the selected recipe and the stored explanation phrase, wherein the empathic communication includes the stored explanation phrase;
determining one or more additional subsequent trends after presenting the empathic communication;
evaluating the selected recipe using the one or more additional subsequent trends;
and
presenting a subsequent empathic communication, wherein presenting the subsequent empathic communication includes:
accessing the recipe database;
selecting a subsequent recipe from the recipe database using the subsequent trend and the evaluation of the selected recipe, wherein the subsequent recipe is different from the recipe;
and
generating the subsequent empathic communication using the subsequent recipe and the stored explanation phrase.

19 more elements

Dependencies are inferred from the claim text.

Facts

Application: 17/870,975Filed 22 Jul 2022 · us provisional application
Priority: 23 Jul 2021
Published: US 2023/0026871 A126 Jan 2023
Granted: 3 Oct 2023
Term ends: Not estimatedThe source records don’t support an estimate.

Classification14 codes

G06F 40/35
Semantic analysis: discourse or dialogue representation
A61B 5/0022
Characterised by features of the telemetry system: monitoring a patient using a global network, e.g. telephone networks, internet
A61B 5/165
Devices for psychotechnics ; Testing reaction times ; Devices for evaluating the psychological state: evaluating the state of mind, e.g.…
A61B 5/7275
Specific aspects of physiological measurement analysis: determining trends in physiological measurement data; Predicting development of a medical…