Providing risk based subscriber enhancements

A system comprising:

• a database configured to receive telemetry, wherein the telemetry comprises a plurality of measurement results or other data collected from one or more nodes including a set top box (STB), television or over the top player application (OTT player app);
• componentry configured to determine subscriber use metrics including a number of decoded video frames, a number of erroneously decoded video frames or a number of errors in a video stream;
• the componentry configured to determine user characteristics, wherein the user characteristics include viewing habits, geolocation, service plan cost, additional purchases or a history of calls to a support center;
• the componentry configured to estimate a likelihood of service cancellation of a subscriber or a likelihood of receiving an inquiry from the subscriber at a subscriber support center, based on a correlation between the subscriber use metrics or the user characteristics and historical data of one or more subscribers who actually cancelled a service;
• and
• a transmitter configured to provide enhanced services to the subscriber in advance of service cancellation or receiving an inquiry, based on the likelihood of service cancellation or the likelihood of receiving an inquiry from the subscriber, wherein the enhanced services include content delivery quality improvements in advance of the service cancellation or of receiving the inquiry.

A system comprising:

• a database configured to receive telemetry, wherein the telemetry comprises data collected from over the top player applications (OTT player apps) corresponding to a plurality of subscribers who actually cancelled a service;
• componentry configured to train a neural network based on the telemetry;
• componentry configured to estimate a likelihood of a service cancellation of a subscriber or a likelihood of receiving an inquiry from the subscriber at a subscriber support center, based on a correlation between the telemetry corresponding to the subscribers who actually cancelled the service and telemetry of the subscriber;
• and
• a transmitter configured to provide enhanced services to the subscriber in advance of service cancellation or receiving an inquiry, based on the likelihood of service cancellation or the likelihood of receiving the inquiry from the subscriber, wherein the enhanced services content delivery quality improvements in advance of the service cancellation or of receiving the inquiry.