System and method for enhanced virtual queuing

A system for enhanced virtual queuing, comprising:

• a QR code configured to automatically generate a text message addressed to a cloud-based queue manager on an user device when the QR code is scanned by a camera of the user device, the text message comprising a request to join a virtual queue;
• a cloud-based queue manager comprising a processor, a memory, and a first plurality of programming instructions stored in the memory and operating on the processor, wherein the first plurality of programming instructions, when operating on the processor, causes the cloud-based queue manager to:
• establish a virtual queue associated with a physical event or a virtual event;
• upon receipt of the text message add the user device to the virtual queue;
• send periodic update notifications to the user device based on a notification escalation plan, wherein the notification escalation plan comprises a rules-based multimodality means of communicating with the user device;
• and
• upon receiving a status notification from the user device, remove the user device from the virtual queue.