Systems and methods for authenticating a caller

A non-transitory, computer-readable storage medium comprising a set of instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

• receiving a call from a first device associated with a caller;
• determining whether to send a push notification or a text message based on a type of a second device associated with the caller and a length of time the second device has been registered with an organization;
• sending a request for authentication credentials to the second device associated with the caller,
• wherein the request for authentication credentials is sent to the second device via the push notification or the text message, and
• authenticating the caller using one or more communications received in response to the request for authentication credentials,
• wherein the call is received over a first channel and the request for authentication is sent over a second channel.

A system authenticating a caller, the system comprising:

• one or more processors;
• and
• a memory comprising instructions that, when executed by the one or more processors, cause the one or more processors to perform a process, the process comprising:
• receiving a call from a first device associated with a caller;
• determining whether to send a push notification or a text message based on a type of a second device associated with the caller and a length of time the second device has been registered with an organization;
• sending a request for authentication credentials to the second device associated with the caller,
• wherein the request for authentication credentials is sent to the second device via the push notification or the text message, and
• authenticating the caller using one or more communications received in response to the request for authentication credentials,
• wherein the call is received over a first channel and the request for authentication is sent over a second channel.