Real-time engagement analytics for communication sessions
AssigneeZoom Video Communications, Inc.
InventorsThanh Le Nguyen, Shane Paul Springer
Life of this patent
Estimating the term…
Abstract
Methods and systems provide for presenting real-time engagement analytics for communication sessions. In one embodiment, a method maintains a communication session with a number of participants, wherein session content is presented during the communication session to the participants, and wherein participants can request real-time notes to be generated for the session content to be captured. The method determines one or more engagement metrics for participants based on the participants requesting real-time notes to be generated during the communication session. Finally, the method presents, to one or more participants of the communication session, information corresponding to at least a subset of the determined engagement metrics.
Claims20
A method, comprising:
- maintaining a communication session with participant devices, wherein session content is presented during the communication session to the participant devices, and wherein the participant devices are configured to transmit requests to capture real-time notes for the session content;
- determining one or more engagement metrics for the participant devices based on the requests during the communication session;
- presenting, to a participant device of the participant devices, information corresponding to at least a subset of the one or more engagement metrics;
- determining one or more segments within the communication session when a threshold number of participant devices of the participant devices that requested real-time notes is exceeded;
- and
- presenting, to the participant device of the participant devices, information corresponding to the one or more segments.
A communication system comprising:
- a plurality of participant devices;
- and
- a server configured to:
- maintain a communication session with the plurality of participant devices, wherein session content is presented during the communication session to the plurality of participant devices, and wherein the plurality of participant devices are configured to transmit requests to capture real-time notes for the session content;
- determine one or more engagement metrics for the plurality of participant devices based the requests during the communication session;
- presenting, to a participant device of the plurality of participant devices, information corresponding to at least a subset of the determined one or more engagement metrics;
- determining one or more segments within the communication session when a threshold number of participant devices that requested real-time notes is exceeded;
- and
- presenting, to the participant device of the plurality of participant devices, information corresponding to the determined one or more segments.
A non-transitory computer-readable medium containing instructions that when executed by a processor, cause the processor to perform operations comprising:
- maintaining a communication session with participant devices, wherein session content is presented during the communication session to the participant devices, and wherein the participant devices are configured to transmit requests to capture real-time notes for the session content;
- determining one or more engagement metrics for the participant devices based on the requests during the communication session;
- presenting, to a participant device of the participant devices, information corresponding to at least a subset of the determined one or more engagement metrics;
- determining one or more segments within the communication session when a threshold number of participant devices that requested real-time notes is exceeded;
- and
- presenting, to the participant device of the participant devices, information corresponding to the determined one or more segments.
Dependencies are inferred from the claim text.