Contextual awareness with Internet of Things (IoT) infrastructure for managed devices

A computer-implemented method for enabling users to interact with internet of things (IoT) devices in an enterprise, the method comprising:

• obtaining, by a gateway device, a service plugin from a command queue that is associated with the gateway device and accessible by the gateway device, the service plugin being stored in the command queue by a management service, the service plugin providing instructions associated with performing a service provided by the gateway device according to a given context and a location of the gateway device, the service provided by the gateway device for the given context being defined by an administrator of the management service, and the service plugin being generated by and remotely managed by the management service;
• installing, by the gateway device, the service plugin;
• broadcasting, by the gateway device, a signal identifying the gateway device to a network;
• receiving, by the gateway device, a response to the signal from a client device indicating a client device presence relative to the gateway device, the client device being enrolled in the management service, and the management service controlling a respective operation of the gateway device and the client device;
• determining, by the gateway device, that the client device is located within a service range of the gateway device, the service range being administrator-defined;
• receiving, by the gateway device, a service request from the client device;
• authenticating, by the gateway device, the client device by communicating with the management service to determine that the client device is authorized to receive the service associated with the service request;
• causing the service request to be satisfied by interacting, by the gateway device and as defined by the service plugin, with an IoT device in communication with the gateway device;
• and
• transmitting, by the gateway device, a notification to the client device, the notification comprising at least one of IoT metric data associated with the IoT device or a service status.

A non-transitory computer-readable medium embodying a program executable in a gateway device, wherein when executed, the program causes the gateway device to at least:

• obtain a service plugin from a command queue that is associated with the gateway device and accessible by the gateway device, the service plugin being stored in the command queue by a management service, the service plugin providing instructions associated with performing a service provided by the gateway device according to a given context and a location of the gateway device, the service provided by the gateway device for the given context being defined by an administrator of the management service, and the service plugin being generated by and remotely managed by the management service;
• install the service plugin;
• broadcast a signal identifying the gateway device to a network;
• receive a response to the signal from a client device indicating a client device presence relative to the gateway device, the client device being enrolled in the management service, and the management service controlling a respective operation of the gateway device and the client device;
• determine that the client device is located within a service range of the gateway device, the service range being administrator-defined;
• receive a service request from the client device;
• authenticate the client device by communicating with the management service to determine that the client device is authorized to receive the service associated with the service request;
• cause the service request to be satisfied by interacting with an IoT device in communication with the gateway device as defined by the service plugin;
• and
• transmit a notification to the client device, the notification comprising at least one of IoT metric data associated with the IoT device or a service status.