Intelligent processing of broken or failed ATM transactions

A method, comprising:

• at a computing platform comprising at least one processor, a communication interface, and memory:
• receiving, by the at least one processor, via the communication interface, from a mobile computing device, transaction data associated with a pending transaction initiated by a user on the mobile computing device and hash information corresponding to biometric data of the user and stored on the mobile computing device;
• generating, by the at least one processor, hash information corresponding to the transaction data received from the mobile computing device;
• identifying, by the at least one processor and based on geolocation data of the mobile computing device, one or more previously visited ATMs that are within a predetermined geographical location of the mobile computing device and which were visited by the user prior to the user initiating the pending transaction on the mobile computing device;
• initiating, by the at least one processor, interrogation requests on the one or more previously visited ATMs to assess operational status of the one or more previously visited ATMs;
• based on received responses to the interrogation requests initiated on the one or more previously visited ATMs, identifying, by the at least one processor, from the one or more previously visited ATMs, one or more alternate ATMs for completing the pending transaction;
• generating, by the at least one processor, navigation information corresponding to the one or more alternate ATMs;
• sending, by the at least one processor, via the communication interface, to the mobile computing device, a notification that includes the navigation information;
• sending, by the at least one processor, via the communication interface, to the one or more alternate ATMs, the hash information corresponding to the transaction data received from the mobile computing device and the hash information corresponding to the biometric data of the user received from the mobile computing device, wherein sending the hash information causes the one or more alternate ATMs to await input from the user;
• receiving, by the at least one processor and from a biometric sensor at an alternate ATM of the one or more alternate ATMs, biometric data of the user;
• generating, by the at least one processor, a dynamic hash of the biometric data of the user received from the biometric sensor;
• comparing, by the at least one processor, the generated hash of the biometric data of the user received from the biometric sensor to the hash of the information corresponding to the biometric data of the user received from the mobile computing device to authenticate the user;
• responsive to authenticating the user based on the comparing, providing, by the at least one processor and via the alternate ATM of the one or more alternate ATMs, access to the pending transaction;
• receiving, by the at least one processor, via the communication interface, from the alternate ATM of the one or more alternate ATMs, a message indicating completion of the pending transaction at the alternate ATM of the one or more alternate ATMs;
• and
• in response to receiving the message indicating completion of the pending transaction, clearing, by the at least one processor, a cache of the alternate ATM of the one or more alternate ATMs.

One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:

• receive, via the communication interface, from a mobile computing device, transaction data associated with a pending transaction initiated by a user on the mobile computing device and hash information corresponding to biometric data of the user and stored on the mobile computing device;
• generate hash information corresponding to the transaction data received from the mobile computing device;
• identify, based on geolocation data of the mobile computing device, one or more previously visited ATMs that are within a predetermined geographical location of the mobile computing device and which were visited by the user prior to the user initiating the pending transaction on the mobile computing device;
• initiate interrogation requests on the one or more previously visited ATMs to assess operational status of the one or more previously visited ATMs;
• based on received responses to the interrogation requests initiated on the one or more previously visited ATMs, identify, from the one or more previously visited ATMs, one or more alternate ATMs for completing the pending transaction;
• generate navigation information corresponding to the one or more alternate ATMs;
• send, via the communication interface, to the mobile computing device, a notification that includes the navigation information;
• send, via the communication interface, to the one or more alternate ATMs, the hash information corresponding to the transaction data received from the mobile computing device and the hash information corresponding to the biometric data of the user received from the mobile computing device, wherein sending the hash information causes the one or more alternate ATMs to await input from the user;
• receive, from a biometric sensor at an alternate ATM of the one or more alternate ATMs, biometric data of the user;
• generate a dynamic hash of the biometric data of the user received from the biometric sensor;
• compare the generated hash of the biometric data of the user received from the biometric sensor to the hash of the information corresponding to the biometric data of the user received from the mobile computing device to authenticate the user;
• responsive to authenticating the user based on the comparing, provide, via the alternate ATM of the one or more alternate ATMs, access to the pending transaction;
• receive, via the communication interface, from the alternate ATM of the one or more alternate ATMs, a message indicating completion of the pending transaction at the alternate ATM of the one or more alternate ATMs;
• and
• in response to receiving the message indicating completion of the pending transaction, clear a cache of the alternate ATM of the one or more alternate ATMs.