Systems and methods for interactions between ticket holders and self service functions

A method of facilitating interaction between a ticket holder and a self-service function related to a ticket, comprising the steps of:

• at a location proximate a self-service function related to the ticket, activating an application on a mobile device, the application being related to the self-service function and the mobile device having stored thereon information relating to the ticket;
• communicating, via the mobile device, with a beacon to retrieve an identifier of self-service function;
• establishing a first connection session between the mobile device and a cloud broker service;
• establishing a second connection session between the self-service function and the cloud broker service;
• generating, via the cloud broker service, an end to end session via the first connection session and the second connection session by mapping an identifier of the mobile device with the identifier of the self-service function;
• and
• communicating from the self-service function to the application of the mobile device through the cloud broker service, information about an interaction between the ticket holder and the self-service function including directional information, the cloud broker service being between the mobile device and the self-service function via the end to end session.

A system for facilitating interaction between a ticket holder and a self-service function related to a ticket, comprising:

• A self-service function;
• a mobile device, the mobile device having stored thereon information relating to the ticket;
• at least one geolocation device;
• wherein the mobile device is configured to:
• detect the geolocation device at a location proximate a self-service function, and
• communicate with the geolocation device to retrieve an identifier of the self-service function;
• at least one server having stored thereon computer software for performing the steps of:
• on detection by the mobile device of the geolocation device proximate the location, activating an application on the mobile device, the application being related to the self-service function;
• the self-service function establishing a first connection session between the mobile device and a cloud broker service;
• establishing a second connection session between the self-service function and the cloud broker service;
• generating, via the cloud broker service, an end to end session via the first connection session and the second connection session by mapping an identifier of the mobile device with the identifier of the self-service function;
• and
• communicating from the self-service function to the application of the mobile device through the cloud broker service, information about an interaction between the ticket holder and the self-service function including directional information for presentation to a user, the cloud broker service exposing a single connection endpoint for communicating between the mobile device and the self-service function via the end to end session.