Authentication in an update mode of a mobile device

A computer program product comprising one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by a processor to cause the processor to perform operations comprising:

• activating, responsive to receiving an update notification, an update mode of a mobile device,
• wherein the activating of the update mode includes disabling a primary communication interface and enabling a secondary communication interface,
• wherein disabling the primary communication interface includes disabling a primary authentication module,
• wherein the update notification includes notification of a software update available for the mobile device, and
• wherein the activating is further responsive to authenticating a user account using one of:
• (i) the primary authentication module when the primary communication interface is active, wherein the primary authentication module receives an authentication query associated with the user account and
• (ii) a secondary authentication module when the secondary communication interface is active, wherein the secondary authentication module receives the authentication query associated with the user account;
• initiating execution of the software update on the mobile device while the mobile device remains in the update mode;
• and
• deactivating, responsive to completing the software update, the update mode of the mobile device,
• wherein the deactivating of the update mode includes enabling the primary communication interface and disabling the secondary communication interface, and
• wherein disabling the secondary communication interface includes disabling the secondary authentication module.

A computer system comprising a processor and one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by the processor to cause the processor to perform operations comprising:

• activating, responsive to receiving an update notification, an update mode of a mobile device,
• wherein the activating of the update mode includes disabling a primary communication interface and enabling a secondary communication interface,
• wherein disabling the primary communication interface includes disabling a primary authentication module,
• wherein the update notification includes notification of a software update available for the mobile device, and
• wherein the activating is further responsive to authenticating a user account using one of:
• (i) the primary authentication module when the primary communication interface is active, wherein the primary authentication module receives an authentication query associated with the user account and
• (ii) a secondary authentication module when the secondary communication interface is active, wherein the secondary authentication module receives the authentication query associated with the user account;
• initiating execution of the software update on the mobile device while the mobile device remains in the update mode;
• and
• deactivating, responsive to completing the software update, the update mode of the mobile device,
• wherein the deactivating of the update mode includes enabling the primary communication interface and disabling the secondary communication interface, and
• wherein disabling the secondary communication interface includes disabling the secondary authentication module.