Auto pause incident notification
AssigneePagerDuty, Inc.
InventorsLaura Ann Zuchlewski, Irena Grabovitch-Zuyev, Shaheen Bundhoo
Life of this patent
Estimating the term…
Abstract
Pausing alert notifications includes triggering an alert responsive to an event in a managed environment. A normalized title is obtained from a title of the alert. Using the normalized title, it is determined whether the alert is of a likely transient type, where the alert is of the likely transient type when it is predicted to resolve without human intervention. A transmission of notifications for the alert during a pause period is withheld responsive to determining that the alert is the likely transient type. A notification for the alert is transmitted to a responder responsive to determining that the alert is unresolved after the pause period.
Claims16
A method for pausing alert notifications, comprising:
- triggering an alert responsive to an event in a managed environment;
- obtaining a normalized title from a title of the alert;
- determining, using the normalized title, whether the alert is of a likely transient type,
- wherein the alert is determined to be of the likely transient type using a rolling table such that the alert is identified as being of the likely transient type responsive to identifying that 1) a first number of most recently resolved alerts matching the normalized title is greater than a predetermined minimum number and 2) at least a predetermined second number of the most recently resolved alerts were of the likely transient type, and
- wherein the predetermined minimum number is greater than the predetermined second number;
- responsive to determining that the alert is the likely transient type, withholding transmission of notifications for the alert during a pause period;
- and
- responsive to determining that the alert is unresolved after the pause period, transmitting a notification for the alert to a responder.
A device, comprising:
- a memory;
- and
- a processor, the processor configured to execute instructions stored in the memory to:
- obtain a normalized title for an alert;
- determine, using the normalized title, whether the alert is likely transient, wherein the alert is determined to be likely transient using a rolling table such that the alert is identified as likely transient responsive to identifying that 1) a first number of most recently resolved alerts matching the normalized title is greater than a predetermined minimum number and 2) at least a predetermined second number of the most recently resolved alerts were identified as transient, and wherein the predetermined minimum number is greater than the predetermined second number;
- responsive to determining that the alert is of a likely transient type, withhold performance of an action for a pause period;
- and
- responsive to determining that the alert is unresolved after a lapse of the pause period, perform the action.
A non-transitory computer readable medium storing instructions operable to cause a processor to perform operations comprising:
- predicting, using a prediction model, whether a condition will resolve during a pause period,
- wherein the condition is predicted to resolve during the pause period using a rolling table such that the condition is predicted to resolve during the pause period responsive to identifying that 1) a first number of most recently resolved conditions matching the condition is greater than a predetermined minimum number and 2) at least a predetermined second number of the most recently resolved conditions resolved within the pause period, and
- wherein the predetermined minimum number is greater than the predetermined second number;
- responsive to predicting that the condition will resolve during the pause period, pausing performing an action for the pause period;
- and
- responsive to determining that the condition did not resolve in the pause period, performing the action.
Dependencies are inferred from the claim text.