Methods and systems for dynamically generating contextual user interface elements

A method for dynamically generating at least one contextual user interface element within a user interface and establishing a connection between a first computing device associated with a user of the user interface and a second computing device associated with a contact center agent, based upon a selection by the user of the dynamically generated at least one contextual user interface element, the method comprising:

• analyzing, by a user interface display component executing on a first computing device, an identifier of a screen displayed, within a mobile application, to a user viewing the mobile application on a second computing device;
• identifying, by the user interface display component, a plurality of support topics associated with the identifier of the screen;
• accessing, by the user interface display component, profile data associated with the user;
• determining, by the user interface display component, whether the profile data associated with the user identifies an existing travel reservation of the user;
• generating, by the user interface display component, a first subset of the plurality of support topics;
• modifying, by the user interface display component, a user interface displayed by the web page to include at least one user interface element associated with a support topic in the first subset of the plurality of support topics;
• transmitting, by the user interface display component, to a routing component executing on the first computing device, an identification of the at least one user interface element;
• accessing, by the routing component, a first mapping between the identification of the at least one user interface element and at least one attribute;
• accessing, by the routing component, a second mapping between the at least one attribute and an identification of a first contact center agent having the at least one attribute;
• and
• establishing, by the routing component, a network connection between the second computing device associated with the user and a third computing device associated with the identified contact center agent.