CPE monitor and data collection with signature-based event analysis

A headend device, comprising:

• a memory configured to store a customer premise equipment (CPE) data collection instruction;
• and
• at least one processor configured to execute instructions stored in the memory, the instructions, when executed by the at least one processor, configuring the at least one processor to:
• establish, during a first timeframe, a first connection to a CPE device;
• transmit a CPE data collection instruction to the CPE device over the first connection;
• terminate the first connection to the CPE device in response to transmitting the CPE data collection instruction;
• check whether a CPE data package that is being generated by the CPE device in response to the CPE data collection instruction is a complete CPE data package that is ready for transmission to the headend device;
• determine, in response to an absence of the complete CPE data package, a plurality of second timeframes for establishing a second set of connections to the CPE device to provide a plurality of opportunities for the CPE device to transmit the complete CPE data package to the headend device;
• establish the second set of connections to the CPE device during the plurality of second timeframes;
• and
• receive the complete CPE data package from the CPE device over a respective connection from among the second set of connections.

A non-transitory computer-readable device having instructions stored thereon that, when executed by a headend device, causes the headend device to perform operations, the operations comprising:

• establishing, during a first timeframe, a first connection to a customer premise equipment (CPE) device;
• transmitting a CPE data collection instruction to the CPE device over the first connection;
• terminating the first connection to the CPE device in response to transmitting the CPE data collection instruction;
• checking whether a CPE data package that is being generated by the CPE device in response to the CPE data collection instruction is a complete CPE data package that is ready for transmission to the headend device;
• determining, in response to an absence of the complete CPE data package, a plurality of second timeframes for establishing a second set of connections to the CPE device to provide a plurality of opportunities for the CPE device to transmit the complete CPE data package to the headend device;
• establishing the second set of connections to the CPE device during the plurality of second timeframes;
• and
• receiving the complete CPE data package from the CPE device over a respective connection from among the second set of connections.