Systems and methods for intercepting communications
AssigneeUnited Services Automobile Association (USAA)
InventorsGualberto Camacho, David Tuomikoski
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AssigneeUnited Services Automobile Association (USAA)
InventorsGualberto Camacho, David Tuomikoski
Estimating the term…
Tangible, non-transitory, machine-readable media include instructions that cause a processor to receive a first indication that a user is attempting to communicate with a provider, and intercept communication between the user and the provider based on the first indication being received. The instructions also cause the processor to send user information to a provider application server based on the first indication being received, and display a visual interface that establishes communication with the relevant provider department or performs a transaction based on the first indication being received. The instructions further cause the processor to receive a second indication associated with performing the action associated with the provider via the visual interface; and performing the action based on the second indication being received.
A method for call diversion and authentication, comprising:
One or more tangible, non-transitory, computer-readable media comprising instructions configured to cause one or more processors of an electronic device to:
An electronic device comprising:
Dependencies are inferred from the claim text.