Managing queued voice calls
AssigneeTelefonaktiebolaget LM Ericsson (publ)
InventorXiaoping Li
Life of this patent
Estimating the term…
Abstract
The present disclosure relates to a method of managing a voice call having been queued to await a response by a human representative of a call centre, and a device performing the method. In an aspect, a method is provided of managing a voice call having been queued to await a response by a human representative of a recipient of the voice call, the method being performed by a communications device of a calling party and which includes detecting, from a voice indication provided by the recipient, information indicating a current position of the voice call in the queue, and displaying the detected information indicating a current position of the voice call in the queue.
Claims20
A method of managing a voice call having been queued to await a response by a human representative of a recipient of the voice call, the method being performed by a communications device of a calling party and which comprises:
- reducing a listening volume of the communications device in response to detecting that the voice call has been queued;
- detecting, from a voice indication provided by the recipient, information indicating a current position of the voice call in the queue;
- displaying the information indicating the current position of the voice call in the queue;
- determining whether the detected information indicating a current position of the voice call in the queue indicates that a queue threshold condition is satisfied or not;
- and
- in response to determining that the queue threshold condition is satisfied:
- notifying the calling party.
A communications device configured to manage a voice call of a calling party having been queued to await a response by a human representative of a recipient of the voice call, the communications device comprising a processing unit and a memory, said memory containing instructions executable by said processing unit, whereby the communications device is operative to:
- reduce a listening volume of the communications device in response to detecting that voice call has been queued;
- detect, from a voice indication provided by the recipient, information indicating a current position of the voice call in the queue;
- display the detected information indicating a current position of the voice call in the queue;
- and
- determine whether the detected information indicating a current position of the voice call in the queue indicates that a queue threshold condition is satisfied or not;
- in response to determining that the queue threshold condition is satisfied:
- notify the calling party.
Dependencies are inferred from the claim text.