US 11,706,332 B2 · Smart notification system for voice calls

Abstract

Systems, methods, and computer-readable media for providing smart notifications during voice call transitions from hold status to active status are described. An example method can include establishing a call between an endpoint and a remote device; after a determination that the call was placed on hold by the remote device, monitoring, by the endpoint, the call for an indication of a call resume transition, the indication of the call resume transition including at least one of a particular keyword transmitted by the remote device, an active speaker at the remote device, and a dual-tone multi-frequency signaling (DTMF) input from the remote device; detecting, by the endpoint, the indication of the call resume transition; and in response to detecting the indication of the call resume transition, generating, by the endpoint, a notification indicating that the hold has ended and the call has resumed.

Claims30

Dependent claims

A method comprising:

establishing a call between an endpoint and a remote device;
determining the call is placed on hold by the remote device;
monitoring, by the endpoint based on the call being placed on hold, the call for an indication of a call resume transition;
sending, by the endpoint to the remote device, one or more messages comprising instructions prompting a call participant at the remote device to utter a particular keyword when resuming the call from a hold state, wherein the one or more messages are sent after the call is placed on hold by the remote device;
detecting, by the endpoint, the indication of the call resume transition based on at least one utterance of the particular keyword by the call participant;
and
in response to detecting the indication of the call resume transition, generating, by the endpoint, a notification indicating that the hold has ended and the call has resumed.

4 more elements

An apparatus comprising:

one or more processors;
and
at least one non-transitory computer-readable medium having stored therein instructions which, when executed by the one or more processors, cause the apparatus to:
establish a call with a remote device;
determine the call is placed on hold by the remote device;
monitor, based on the call being placed on hold, the call for an indication of a call resume transition;
send, to the remote device, one or more messages comprising instructions prompting a call participant at the remote device to utter a particular keyword when resuming the call from a hold state, wherein the one or more messages are sent after the call is placed on hold by the remote device;
detect the indication of the call resume transition based on at least one utterance of the particular keyword by the call participant;
and
in response to detecting the indication of the call resume transition, generate a notification indicating that the hold has ended and the call has resumed.

7 more elements

At least one non-transitory computer-readable medium comprising instructions which, when executed by one or more processors, cause the one or more processors to:

establish a call between an endpoint and a remote device;
determine the call is placed on hold by the remote device;
monitor, based on the call being placed on hold, the call for an indication of a call resume transition;
send, to the remote device, one or more messages comprising instructions prompting a call participant at the remote device to utter a particular keyword when resuming the call from a hold state, wherein the one or more messages are sent after the call is placed on hold by the remote device;
detect the indication of the call resume transition based on at least one utterance of the particular keyword by the call participant;
and
in response to detecting the indication of the call resume transition, generate a notification indicating that the hold has ended and the call has resumed.

4 more elements

Dependencies are inferred from the claim text.

Smart notification system for voice calls

Life of this patent

Smart notification system for voice calls

Life of this patent

Abstract

Claims30