Providing dynamic serviceability for software-defined data centers

A non-transitory, computer-readable medium comprising instructions that, when executed by a processor of a computing device, cause the processor to perform stages for providing dynamic serviceability for a software-defined data center (SDDC) to a partner entity, the stages comprising:

• collecting data-center information from a management service that monitors at least a portion of the SDDC;
• filtering the data-center information based on a stored list of metrics;
• translating the filtered data-center information into a partner-specific format requested by the partner entity;
• generating new metadata based on the translated data-center information;
• attempting to transmit the metadata and translated data-center information to a partner site associated with the partner entity;
• in response to the attempted transmission failing, forwarding, across a network, the metadata and translated data-center information to a partner-accessible storage location located remotely from the SDDC;
• and
• providing, to the partner entity, identifying information for the metadata and translated data-center information stored at the partner-accessible storage location, wherein the identifying information allows the partner entity to retrieve the stored metadata and translated data-center information from the partner-accessible storage location.

A system for providing dynamic serviceability for a software-defined data center (SDDC) to a partner entity, comprising:

• a memory storage including a non-transitory, computer-readable medium comprising instructions;
• and
• a computing device including a processor that executes the instructions to carry out stages comprising:
• collecting data-center information from a management service that monitors at least a portion of the SDDC;
• filtering the data-center information based on a stored list of metrics;
• translating the filtered data-center information into a partner-specific format requested by the partner entity;
• generating metadata associated with the translated data-center information;
• attempting to transmit the metadata and translated data-center information to a partner site associated with the partner entity;
• in response to the attempted transmission failing, forwarding, across a network, the metadata and translated data-center information to a partner-accessible storage location located remotely from the SDDC;
• and
• providing, to the partner entity, identifying information for the metadata and translated data-center information stored at the partner-accessible storage location, wherein the identifying information allows the partner entity to retrieve the stored metadata and translated data-center information from the partner-accessible storage location.