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AssigneeARRIS Enterprises LLC
InventorsSunil Dandayuthapani, Sigurd Campbell, Manit Tusharbhai Trivedi, Vijay Kumar Gupta
Estimating the term…
A cable distribution system includes a head end connected to a plurality of customer devices through a transmission network that provides data suitable for the plurality of customer devices. A traffic monitoring system receives from a customer support device a first data request for a parameter of one of the plurality of customer devices. The traffic monitoring system provides a second data request for the parameter of the one of said plurality of customer devices to a customer premise equipment management system in response to receiving the first data request. The traffic monitoring system receiving a first data response including the parameter from the customer premise equipment management system in response to providing the second data request to the customer premise equipment management system. The traffic monitoring system providing a second data response including the parameter from the traffic management system to the customer support device in response to receiving the first data response.
A cable distribution system that is connected to a plurality of customer devices through a transmission network that provides data to said plurality of customer devices, where said cable distribution system includes a processor, where said cable distribution system performs the steps of:
Dependencies are inferred from the claim text.