User experience analysis for multi-channel remote desktop environments

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• and
• causing the computing device to display an indication of the one or more operating parameters.

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• training, based on data that indicates performance metrics for a history of remote desktop sessions, a machine learning model to output one or more recommended modifications for the remote desktop session;
• and
• receiving, from the machine learning model and based on input data comprising one or more first channel scores for the first communication channel, one or more first recommended modifications, wherein selecting the one or more executable scripts is based on the one or more first recommended modifications.

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• and
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• wherein the weighting value is based on a time period during which the remote desktop session is provided.

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• and
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• wherein the weighting value is based on one or more applications executing in the remote desktop session.

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• and
• determining user experience preferences associated with a user of the remote desktop session, wherein the weighting value is based on the user experience preferences.

A method comprising:

• receiving, from a computing device, channel metrics for each of a plurality of communication channels, wherein each of the plurality of communication channels is configured to deliver, to the computing device and via a network, a different aspect of a remote desktop session;
• determining a plurality of channel scores by, for each communication channel of the plurality of communication channels:
• determining, based on a portion of the channel metrics corresponding to the communication channel and a standard of performance metrics that defines, based on content provided via the remote desktop session, a level of performance of the communication channel, a channel score that indicates a performance of the communication channel;
• and
• weighting the channel score based on a weighting value;
• determining, based on the plurality of channel scores, an aggregate score;
• in response to the aggregate score satisfying a threshold, identifying, based on the plurality of channel scores, a first communication channel of the plurality of communication channels that does not satisfy a first standard of performance metrics that defines, based on content provided via the remote desktop session, a first level of performance of the first communication channel;
• identifying, based on the first communication channel, one or more operating parameters that, when modified, are predicted to lower the first standard of performance metrics and thereby improve a first performance of the first communication channel;
• selecting, based on the one or more operating parameters, one or more executable scripts that, when executed, modify the one or more operating parameters in a manner that is predicted to improve the first performance of the first communication channel;
• and
• causing the computing device to execute the one or more executable scripts so as to improve the performance of the remote desktop session;
• wherein the computing device is configured to collect the channel metrics using a remote session display application that displays the remote desktop session.