Feedback framework

A method, comprising:

• implementing a client instance in an information technology platform, wherein the client instance supports a plurality of client devices and is enabled by a virtual server;
• implementing a debugging interface that indicates that an error associated with a component of the information technology platform has occurred, wherein the debugging interface comprises a feedback button;
• receiving an indication of feedback via the feedback button in the debugging interface from a client device of the plurality of client devices supported by the client instance, wherein the feedback is associated with the component, and the component is associated with a component type of a plurality of component types;
• obtaining context information associated with the component based at least in part on the error in the debugging interface, wherein the context information comprises an indication of the error;
• selecting a handler from a plurality of handlers based at least in part upon the component type, wherein each of the plurality of handlers corresponds to a respective component type of the plurality of component types;
• identifying an identity of the component using the selected handler;
• and
• sending a notification to resolve or address the feedback based on the identity of the component, wherein the notification comprises the feedback and the context information.

A non-transitory, computer-readable medium having instructions stored thereon that, when executed by one or more hardware processors, cause the one or more hardware processors to perform actions comprising:

• implementing a client instance accessible by a plurality of client devices, wherein the client instance is associated with an information technology platform and is enabled by a virtual server, the client instance configured to:
• implement a debugging interface that indicates that an error has occurred in a component associated with the information technology platform, wherein the debugging interface comprises a feedback control used to indicate that feedback is to be entered in the debugging interface;
• receive an indication of feedback via the feedback control in the debugging interface from a client device of the plurality of client devices, wherein the feedback is associated with the component, and wherein the component is associated with a component type of a plurality of component types;
• obtain context information associated with the component based at least in part on the error, wherein the context information comprises a system log containing the error;
• select a handler from a plurality of handlers based at least in part upon the component type, wherein each of the plurality of handlers corresponds to a respective component type of the plurality of component types;
• identify an identity of the component using the selected handler;
• and
• send a notification to resolve or address the feedback to a target identified based on the identity of the component, wherein the notification comprises the feedback and the context information.