Incoming communication routing
AssigneeSorenson IP Holdings, LLC
InventorAdam Montero
Life of this patent
Estimating the term…
Abstract
The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.
Claims20
A computer-implemented method to route telephone communications, the method comprising:
- receiving an incoming telephone communication directed toward a general telephone number associated with an entity, the incoming telephone communication being indicated as originating from a third-party telephone number;
- identifying, in response to receiving the incoming telephone communication, a previous outgoing telephone communication that was directed toward the third-party telephone number and indicated as originating from a specific telephone number associated with the entity;
- and
- routing the incoming telephone communication to the specific telephone number based on the previous outgoing telephone communication being indicated as originating from the specific telephone number and being directed toward the third-party telephone number.
A communication system comprising:
- data storage configured to store a communication log of a plurality of previous telephone communications associated with an entity;
- one or more processors;
- and
- one or more computer-readable media configured to store instructions that, in response to being executed by the one or more processors, cause the communication system to perform operations, the operations comprising:
- receiving an incoming telephone communication directed toward a general telephone number associated with an entity, the incoming telephone communication being indicated as originating from a third-party telephone number;
- identifying, from the communication log in response to receiving the incoming telephone communication, a previous outgoing telephone communication that was directed toward the third-party telephone number and indicated as originating from a specific telephone number associated with the entity;
- and
- routing the incoming telephone communication to the specific telephone number based on the previous outgoing telephone communication being indicated as originating from the specific telephone number and being directed toward the third-party telephone number.
One or more computer-readable media configured to store instructions that, in response to being executed by one or more processors, cause a communication system to perform operations, the operations comprising:
- receiving an incoming telephone communication directed toward a general telephone number associated with an entity, the incoming telephone communication being indicated as originating from a third-party telephone number;
- identifying, in response to receiving the incoming telephone communication, a previous outgoing telephone communication that was directed toward the third-party telephone number and indicated as originating from a specific telephone number associated with the entity;
- and
- routing the incoming telephone communication to the specific telephone number based on the previous outgoing telephone communication being indicated as originating from the specific telephone number and being directed toward the third-party telephone number.
Dependencies are inferred from the claim text.