Pervasive realtime framework
AssigneeSococo, Inc.
InventorsDavid Van Wie, Joseph Altmaier
Life of this patent
Estimating the term…
Abstract
A pervasive realtime framework supports the execution of realtime software applications with high-level functions that significantly reduce the effort and time needed to develop realtime software applications in a new operating environment paradigm in which realtime connections between network nodes are pervasive. The pervasive realtime framework handles the complex tasks of connecting to communicants, virtual areas, and other network resources, as well as switching those connections in response to user inputs and thereby enables software application developers to focus on developing high-level realtime software application functionality.
Claims16
A method performed by a computer system in a network communication environment, the method comprising:
- transmitting information to a web browser application being executed on a client network node of a user, wherein the information is associated with a designation of a customer service virtual area, and a view of the web browser application renders a web page from the information;
- conditioned on a determination that a customer service representative is present in an instance of a customer service virtual area corresponding to the designation, triggering a rendering of the instance of the customer service virtual area on the user's client network node;
- and
- establishing a presence for the user in the rendered instance of the customer service virtual area, wherein the rendered instance of the customer service virtual area supports realtime communications between the client network node of the user and a client network node of the customer service representative in a context defined by the instance of the customer service virtual area.
A method performed by a computer system in a network communication environment, the method comprising:
- receiving a web page;
- executing a web browser application, wherein the web page is associated with a designation of a customer service virtual area;
- rendering a view of the web page by the web browser application;
- rendering an instance of the customer service virtual area when a customer service representative is present in an instance of a customer service virtual area corresponding to the designation;
- and
- establishing a presence for a user of the web browser application in the rendered instance of the customer service virtual area, wherein the rendered instance of the customer service virtual area supports realtime communications between the web application and a client network node of the customer service representative in a context defined by the instance of the customer service virtual area.
Dependencies are inferred from the claim text.