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US 11,699,204 B2Granted
System and method for new issue management for conversion achievement
AssigneeCerner Innovation, Inc.
InventorsArun Kharidehal, Jaipal Reddy, Chaitanya S, Darshan Shashidhara, Deepak Gupta, Pratyush Kumar, Sandeep Aithal
Life of this patent
Estimating the term…
Abstract
Methods, systems and computer storage media are disclosed for providing resources to a platform issue. Embodiments describe associating educational resources and an event resource to resolve the platform issue.
Claims22
One or more non-transitory computer-storage media having computer executable instructions embodied thereon that when executed by at least one computer perform operations comprising:
- receiving, via a first device at a healthcare facility, an indication comprising a narrative of an issue associated with a healthcare IT platform;
- receiving, from a data store:
- a plurality of historical platform issues comprising a plurality of narratives of issues;
- and
- a plurality of identities of event resources corresponding to the plurality of historical platform issues;
- performing a first filtering operation comprising:
- determining that a subset of event resources, from the plurality of identities of event resources, are associated with the issue;
- wherein:
- the determining is based on a term in the narrative corresponding to a solution tag;
- and
- the solution tag is associated with the subset of event resources;
- performing a second filtering operation comprising:
- in response to determining the subset of event resources, automatically communicating an indication of the subset of event resources to the first device;
- and
- receiving, from a user at the first device, a selection of an event resource from the subset of event resources;
- and
- causing a second device, corresponding to the event resource, to communicate with the first device to address the issue.
14 more elements
A system comprising:
- at least one computing device having one or more processors and one or more computer-storage media;
- and
- a data store in communication with the at least one computing device, wherein the at least one computing device is configured to:
- receive, via a first device at a healthcare facility, an indication comprising a narrative of an issue associated with a healthcare IT platform;
- receive, from the data store:
- a plurality of historical platform issues comprising a plurality of narratives of issues;
- and
- a plurality of identities of event resources corresponding to the plurality of historical platform issues;
- perform a first filtering operation comprising:
- determine that a subset of event resources, from the plurality of identities of event resources, are associated with the issue;
- wherein:
- the determination is based on a term in the narrative corresponding to a solution tag;
- and
- the solution tag is associated with the subset of event resources;
- perform a second filtering operation comprising:
- in response to determining the subset of event resources, automatically communicate an indication of the subset of event resources to the first device;
- and
- receive, from a user at the first device, a selection of an event resource from the subset of event resources;
- and
- cause a second device, corresponding to the event resource, to communicate with the first device to address the issue.
17 more elements
A computerized method carried out by at least one computing device having one or more processors, the method comprising:
- receiving, via a first device at a healthcare facility, an indication comprising a narrative of an issue associated with a healthcare IT platform;
- receiving, from a data store:
- a plurality of historical platform issues comprising a plurality of narratives of issues;
- and
- a plurality of identities of event resources corresponding to the plurality of historical platform issues;
- performing a first filtering operation comprising:
- determining that a subset of event resources, from the plurality of identities of event resources, are associated with the issue;
- wherein:
- the determining is based on a term in the narrative corresponding to a solution tag;
- and
- the solution tag is associated with the subset of event resources;
- performing a second filtering operation comprising:
- in response to determining the subset of event resources, automatically communicating an indication of the subset of event resources to the first device;
- and
- receiving, from a user at the first device, a selection of an event resource from the subset of event resources;
- and
- causing a second device, corresponding to the event resource, to communicate with the first device to address the issue.
14 more elements
Dependencies are inferred from the claim text.