Automated robotic pre-staging of prioritized pick up orders for non-notifying customers of a retail store

A computer-implemented method for managing non-notifying customer orders for pickup, the computer-implemented method comprising:

• obtaining, by an order manager component executed by a processor, online order history data via a network, the online order history data associated with a plurality of remote order pickup locations;
• analyzing, by the processor, the online order history data associated with individual users corresponding to each order in a plurality of pending orders at a local order pickup location;
• determining, by the processor, a set of non-notifying orders from the plurality of pending orders based on the analysis and using a dynamic threshold of previous orders, the dynamic threshold adjusted based on online order history data and real-time order pickup data received via the network;
• calculating, by the processor, a per-customer confidence level using the online order history data associated with the individual users corresponding to the set of non-notifying orders, the per-customer confidence level based at least in part on a predicted arrival time for an individual user;
• assigning, by the processor, a per-order priority to each order within the set of non-notifying orders based on the calculated per-customer confidence level;
• and
• generating, by the processor, a routing schedule for pre-staging the set of non-notifying orders based on the assigned per-order priorities, pre-staging area space capacity, and bot capacity, the routing schedule including a set of pre-staging routing instructions for pre-staging each order in the set of non-notifying orders based on the predicted arrival time of the individual user,
• the order manager component sending, by the processor via the network, the generated routing schedule to an automated storage device at the local order pickup location, the automated storage device having a set of robotic devices, the set of robotic devices using the set of pre-staging routing instructions from the routing schedule to move totes storing items associated with a plurality of orders from a storage area to a pre-staging area within the automated storage device for user pickup at a dispensation area proximate to the pre-staging area.

One or more computer storage media, having computer-executable instructions for managing non-notifying customer orders that, when executed by a computer cause the computer to perform operations comprising:

• obtaining, by an order manager component executed by a processor, online order history data via a network, the online order history data associated with a plurality of remote order pickup locations;
• analyzing, by the processor, the online order history data associated with individual users corresponding to each order in a plurality of pending orders at a local order pickup location;
• determining, by the processor, a set of non-notifying orders from the plurality of pending orders based on the analysis and using a dynamic threshold of previous orders, the dynamic threshold adjusted based on online order history data and real-time order pickup data received via the network;
• calculating, by the processor, a per-customer confidence level using the online order history data associated with the individual users corresponding to the set of non-notifying orders, the per-customer confidence level based at least in part on a predicted arrival time for an individual user;
• assigning, by the processor, a per-order priority to each order within the set of non-notifying orders based on the calculated per-customer confidence level;
• and
• generating, by the processor, a routing schedule for pre-staging the set of non-notifying orders based on the assigned per-order priority, pre-staging area space capacity, and bot capacity, the routing schedule including a set of pre-staging routing instructions for pre-staging each order in the set of non-notifying orders based on the predicted arrival time of the individual user,
• the order manager component sending, by the processor via the network, the generated routing schedule to an automated storage device at the local order pickup location, the automated storage device having a set of robotic devices, the set of robotic devices using the set of pre-staging routing instructions from the routing schedule to move totes storing items associated with a plurality of orders from a storage area to a pre-staging area within the automated storage device for user pickup at a dispensation area proximate to the pre-staging area.