Determination of transcription accuracy
AssigneeSorenson IP Holdings, LLC
InventorScott Boekweg
Life of this patent
Estimating the term…
Abstract
A method may include obtaining audio of a communication session between a first device of a first user and a second device of a second user. The method may further include obtaining a transcription of second speech of the second user. The method may also include identifying one or more first sound characteristics of first speech of the first user. The method may also include identifying one or more first words indicating a lack of understanding in the first speech. The method may further include determining an experienced emotion of the first user based on the one or more first sound characteristics. The method may also include determining an accuracy of the transcription of the second speech based on the experienced emotion and the one or more first words.
Claims20
A method comprising:
- obtaining audio of a communication session between a first device of a first user and a second device of a second user, the communication session configured for verbal communication such that the audio includes first audio captured by the first device and second audio captured by the second device;
- identifying one or more first characteristics of the first audio captured by the first device;
- obtaining a transcription of the second audio captured by the second device;
- identifying one or more first words in the transcription indicating the first user lacks understanding of the second audio;
- and
- based on the one or more first characteristics of the first audio and the one or more first words, determining an accuracy of the transcription of the second audio.
A method comprising:
- obtaining audio of a communication session between a first device of a first user and a second device of a second user, the communication session configured for verbal communication such that the audio includes first audio captured by the first device and second audio captured by the second device;
- identifying one or more first characteristics of the first audio captured by the first device;
- obtaining a transcription of the second audio captured by the second device;
- and
- based on the one or more first characteristics of the first audio, determining an accuracy of the transcription of the second audio.
A system comprising:
- one or more processors;
- and
- one or more non-transitory computer-readable media configured to store instructions that in response to being executed by the one or more processors cause the system to perform operations, the operations comprising:
- obtaining audio of a communication session between a first device of a first user and a second device of a second user, the communication session configured for verbal communication such that the audio includes first audio captured by the first device and second audio captured by the second device;
- identifying one or more first characteristics of the first audio captured by the first device;
- obtaining a transcription of the second audio captured by the second device;
- identifying one or more first words in the transcription indicating the first user lacks understanding of the second audio;
- and
- based on the one or more first characteristics of the first audio and the one or more first words, determining an accuracy of the transcription of the second audio.
Dependencies are inferred from the claim text.