User management system for computing support

A computing support system for programmatically managing support access to a computing system via a support technician console across multiple levels of support access including base-restriction support access and multiple levels of granted support access, the computing support system comprising:

• one or more hardware processors;
• a user authentication service executable by the one or more hardware processors and configured to receive an authentication request including an identity of a user, to authenticate the user requesting support for the computing system according to the authentication request, to issue one or more authentication challenges via one or more data communication channels to the user to authenticate the identity of the user, to receive one or more corresponding authentication challenge responses via the one or more data communication channels from the user based on the one or more authentication challenges, and to verify a level of authentication based on the one or more corresponding authentication challenge responses, the level of authentication being selected from multiple levels of authentication, wherein the one or more authentication challenges include at least one request for a non-fungible token of the user and the one or more corresponding authentication challenge responses includes the non-fungible token of the user;
• and
• a support control service executable by the one or more hardware processors and configured to determine a level of support access to the computing system from the multiple levels of support access, the level of support access being determined based on the verified level of authentication and the identity of the user, and to programmatically enforce limits on the support access to the computing system via the support technician console based on the determined level of support access, wherein the user authentication service is configured to verify a level of authentication based on the one or more corresponding authentication challenge responses by verifying the non-fungible token of the user against a blockchain ledger record corresponding to the user in a user authentication datastore.

One or more tangible processor-readable storage media embodied with instructions for executing on one or more processors and circuits of a computing device a process for programmatically managing support access to a computing system via a support technician console across multiple levels of support access including base-restriction support access and multiple levels of granted support access, the process comprising:

• receiving a request to authenticate a user requesting support for the computing system, the request including an identity of the user;
• issuing one or more authentication challenges via one or more data communication channels to the user to authenticate the identity of the user, wherein the one or more authentication challenges include at least one request for a non-fungible token of the user;
• receiving one or more corresponding authentication challenge responses via the one or more data communication channels from the user based on the one or more corresponding authentication challenges;
• verifying a level of authentication based on the one or more corresponding authentication challenge responses, the level of authentication being selected from multiple levels of authentication, wherein the one or more corresponding authentication challenge responses includes the non-fungible token of the user, and verifying a level of authentication based on the one or more corresponding authentication challenge responses includes verifying the nonfungible token of the user against a blockchain ledger record corresponding to the user in a user authentication datastore;
• determining a level of support access to the computing system from the multiple levels of support access, the level of support access being determined based on the verified level of authentication and the identity of the user;
• and
• programmatically enforcing limits on the support access to the computing system via the support technician console based on the determined level of support access.