Operations and maintenance techniques subsystem for secure classified remote access as a service

A computer-implemented method for providing a virtual desktop infrastructure to an end-user device via secure classified remote access as a service, comprising:

• configuring a network interface controller to communicate via a black network, a gray network and a red network;
• accessing, via one or more processors, an information technology service management application via at least one of the red network, the gray network, or the black network,
• wherein the information technology service management application includes computer-executable instructions for performing general management, service management and technical management, and
• wherein the information technology service management application is accessible to the secure classified remote access as a service virtual desktop infrastructure managed services operations team application via the network interface controllers;
• performing, via one or more processors accessing a secure classified remote access as a service virtual desktop infrastructure managed services operations team application, systematic monitoring operations and maintaining a virtual hosting environment;
• performing, via one or more processors accessing the secure classified remote access as a service virtual desktop infrastructure managed services operations team application, a network vulnerability analysis;
• remediating, via one or more processors accessing the secure classified remote access as a service virtual desktop infrastructure managed services operations team application, a finding of the network vulnerability analysis by hardening at least one of network port access, iOS upgrades, access control lists, audit logging, physical access or administrator access control;
• and
• notifying, via one or more processors accessing the secure classified remote access as a service virtual desktop infrastructure managed services operations team application, a user of a potential issue related to the network vulnerability analysis before an incident occurs.

One or more non-transitory computer readable media containing program instructions including a secure classified remote access as a service virtual desktop infrastructure managed services operations team application that when executed, cause a computer to:

• configure a network interface controller to communicate via a black network, a gray network and a red network;
• access, via one or more processors, an information technology service management application via at least one of the red network, the gray network or the black network,
• wherein the information technology service management application includes computer-executable instructions for performing general management, service management and technical management, and
• wherein the information technology service management application is accessible to the secure classified remote access as a service virtual desktop infrastructure managed services operations team application via the network interface controller;
• perform systematic monitoring operations and maintain a virtual hosting environment;
• perform a network vulnerability analysis;
• remediate a finding of the network vulnerability analysis by hardening at least one of network port access, iOS upgrades, access control lists, audit logging, physical access or administrator access control;
• and
• notify a user of a potential issue related to the network vulnerability analysis before an incident occurs.