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US 11,694,289 B2Granted
System and method for conversion achievement
AssigneeCerner Innovation, Inc.
InventorsArun Kharidehal, Jaipal Reddy, Chaitanya S, Darshan Shashidhara, Deepak Gupta, Pratyush Kumar, Sandeep Aithal
Life of this patent
Estimating the term…
Abstract
Methods, systems and computer storage media are disclosed for providing resources to a platform issue. Embodiments describe associating educational resources and an event resource to resolve the platform issue.
Claims20
One or more non-transitory computer-storage media having computer executable instructions embodied thereon that when executed by at least one computer of cause operations for modifying a platform schedule, the operations comprising:
- receiving by at least one processor a first indication that is associated with a conversion event of a healthcare facility to a new healthcare Information Technology (IT) platform and with a narrative of a platform issue with the new healthcare IT platform;
- receiving by the at least one processor a set of historical issues associated with a plurality of event resources, a set of historical narratives, and a set of educational resources, wherein each event resource is associated with a respective platform schedule that represents a docket of assigned platform issues;
- performing a first filtering operation based on the narrative to identify a subset of historical issues, of the set of historical issues, that are similar to the platform issue;
- performing a second filtering operation to identify an educational resource, of the set of educational resources, the second filtering operation comprising:
- based on the subset of historical issues, determining both:
- (a) a subset of educational resources, of the set of educational resources, associated with the subset of historical issues;
- and
- (b) an event resource associated with a resolution of the subset of historical issues;
- causing presentation of the subset of educational resources on a second device that is associated with the event resource;
- and
- receiving a second indication selecting the educational resource, from the subset of educational resources, from the second device;
- and
- after receiving the second indication, associating the event resource with the platform issue and modifying a platform schedule associated with the event resource to address the platform issue with the educational resource.
10 more elements
A system for modifying a platform schedule, the system comprising:
- at least one computing device having one or more processors and one or more computer-storage media;
- and
- a data store in communication with the at least one computing device, wherein the at least one computing device is configured to:
- receive, via a first device at a healthcare facility during a conversion event of the healthcare facility to a new healthcare Information Technology (IT) platform, a first indication comprising a narrative of a platform issue with the new healthcare IT platform;
- receive by the at least one processor a set of historical issues associated with a plurality of event resources, a set of historical narratives, and a set of educational resources, wherein each event resource is associated with a respective platform schedule that represents a docket of assigned platform issues;
- perform a first filtering operation based on the narrative to identify a subset of historical issues, of the set of historical issues, that are similar to the platform issue;
- perform a second filtering operation to identify an educational resource, of the set of educational resources, the second filtering operation comprising:
- based on the subset of historical issues, determining both:
- (a) a subset of educational resources, of the set of educational resources, associated with the subset of historical issues;
- and
- (b) an event resource associated with a resolution of the subset of historical issues;
- cause presentation of the subset of educational resources on a second device that is associated with the event resource;
- and
- receive a second indication selecting the educational resource, from the subset of educational resources, from the second device;
- and
- after receiving the second indication, associate the event resource with the platform issue and modify a platform schedule associated with the event resource to address the platform issue with the educational resource.
13 more elements
A system for modifying a platform schedule, the system comprising:
- at least one computing device having one or more processors and one or more computer-storage media;
- and
- a data store in communication with the at least one computing device, wherein the at least one computing device comprises:
- an issue module configured to receive, via a first device at a healthcare facility during a conversion event of the healthcare facility to a new healthcare Information Technology (IT) platform, a first indication comprising a narrative of a platform issue with the new healthcare IT platform;
- a configuration module comprising information indicating a plurality of event resources associated with a respective plurality of platform schedules;
- an interface module configured to communicate with a second device, wherein communicating with the second device includes at least receiving a second indication from the second device;
- a resolve module comprising the issue module and configured to:
- receive a set of historical platform issues associated with the plurality of event resources, a set of historical narratives, and a set of educational resources, wherein each event resource is associated with a respective platform schedule that represents a docket of assigned platform issues;
- perform a first filtering operation based on the narrative to identify a subset of historical platform issues, of the set of historical platform issues that are similar to the platform issue;
- and
- perform a second filtering operation to identify an educational resource, of the set of educational resources, the second filtering operation comprising:
- based on the subset of historical platform issues, determining both:
- (a) a subset of educational resources, of the set of educational resources, associated with the subset of historical platform issues;
- and
- (b) an event resource associated with a resolution of the subset of historical platform issues;
- causing presentation of the subset of educational resources on the second device via the interface module, wherein the second device is associated with the event resource;
- and
- receiving a second indication selecting the educational resource, from the subset of educational resources, from the second device via the interface module;
- and
- after receiving of the second indication, associate the event resource to the platform issue and modify a platform schedule associated with the event resource to address the platform issue with the educational resource.
17 more elements
Dependencies are inferred from the claim text.