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US 11,694,210 B2Granted
Systems and non-transitory computer-readable storage media for real-time event management system for mobile devices
AssigneeLikewize Corp.
InventorsMariela Millington, Ranga Rajamanickam, John Harper, Clay Bodnarek
Life of this patent
Estimating the term…
Abstract
A computerized system and method of managing events surrounding the lifecycle of used and new mobile devices. The system provides a “360 view” that integrates a mobile device's service options, such as financing and device protection, as well as at the device level regarding potential hardware/software errors. This provides an end-to-end view of consumers, such as claims on device protection plans, repayment issues, utilization of upgrades and/or other information in a user's profile across multiple underlying systems during the device's lifecycle.
Claims15
A server to manage lifecycles of mobile computing devices, the server comprising:
- a processor;
- and
- non-transitory, computer-readable storage media comprising a plurality of instructions stored thereon that, in response to being executed, cause the processor to:
- detect a triggering event regarding a mobile computing device of a customer;
- determine, responsive to detecting the triggering event, a customer profile with one or more service options available to the customer corresponding to the mobile computing device by integrating disparate data sources concerning the customer together using a plurality of APIs;
- provide data to a customer application executing on the mobile computing device that includes a user interface feature, wherein the user interface feature includes a presentation of one or more of an upgrade option, a replacement option and/or a repair option based one or more service options available to the customer in the customer profile;
- receive a service option request that requests the replacement option or the upgrade option based on one or more user-selections on the mobile computing device;
- in response to receiving the service option request, update the disparate data sources corresponding to the mobile computing device of the customer to reflect the one or more service options requested in the service option request;
- simultaneously track, responsive to receiving the service option request requesting the replacement option or the upgrade option, (i) an outbound device sent to the customer based on an IMEI number of the outbound device;
- and (ii) an inbound device sent by the customer based on an IMEI number of the inbound device;
- and
- monitor for the IMEI number of the outbound device to activate on a cellular network of a carrier associated with the customer.
9 more elements
One or more non-transitory, computer-readable storage media comprising a plurality of instructions stored thereon that, in response to being executed, cause a computing device to:
- detect a triggering event regarding a mobile computing device of a customer;
- determine, responsive to detecting the triggering event, a customer profile with one or more service options available to the customer corresponding to the mobile computing device by integrating disparate data sources concerning the customer together using a plurality of APIs;
- provide data to a customer application executing on the mobile computing device that includes a user interface feature, wherein the user interface feature includes a presentation of one or more of an upgrade option, a replacement option and/or a repair option based one or more service options available to the customer in the customer profile;
- receive a service option request that requests the replacement option or the upgrade option based on one or more user-selections on the mobile computing device;
- in response to receiving the service option request from the customer application, update the disparate data sources corresponding to the mobile computing device of the customer to reflect the one or more service options requested in the service option request;
- simultaneously track, responsive to receiving the service option request requesting the replacement option or the upgrade option, (i) an outbound device sent to the customer based on an IMEI number of the outbound device;
- and (ii) an inbound device sent by the customer based on an IMEI number of the inbound device;
- and
- monitor for the IMEI number of the outbound device to activate on a cellular network of a carrier associated with the customer.
6 more elements
A server to manage lifecycles of mobile computing devices, the server comprising:
- a processor;
- and
- non-transitory, computer-readable storage media comprising a plurality of instructions stored thereon that, in response to being executed, cause the processor to:
- detect a triggering event regarding a mobile computing device of a customer;
- determine, responsive to detecting the triggering event, a customer profile with (i) one or more service options available to the customer;
- and (ii) repayment issues of the customer and/or utilization of upgrades by the customer corresponding to the mobile computing device by integrating disparate data sources concerning the customer together using a plurality of APIs;
- provide data identifying the one or more service options available to the customer to a customer application executing on the mobile computing device that includes a user interface feature;
- receive a service option request that requests one or more service options available to the customer based on one or more user-selections on the user interface feature;
- in response to receiving the service option request from the customer application, update the disparate data sources corresponding to the mobile computing device of the customer to reflect the one or more service options requested in the service option request.
6 more elements
Dependencies are inferred from the claim text.