US 11,694,133 B1 · Task-specific GPS-enabled network fault annunciator

Abstract

Embodiments include a system, method, and a computer program product for notifying a technician when a repair task the technician is addressing may be negatively impacted by a nearby fault and/or if the technician is qualified to repair a nearby fault. The technician is qualified if the technician has the necessary skills, parts (e.g., materials), and/or equipment (test equipment) required to repair the nearby fault. In addition, embodiments include receiving and responding to queries from a technician to: determine whether any of the repair tasks associated with the technician's assigned tickets are futile tasks based on newly received faults or pending tickets; and determine whether the querying technician is qualified to address (e.g., repair) any newly received faults or pending tickets.

Claims20

Dependent claims

A system, comprising:

a memory;
one or more processors coupled to the memory, configured to:
receive a query regarding first fault information associated with first fault location data on a map;
analyze the first fault information and the first fault location data with second fault information and second fault location data;
determine based on the analysis that a repair task associated with the second fault information is a first futile task, wherein the repair task corresponds to a pending ticket of a first ticketing system;
electronically transmit a notification to the first ticketing system to postpone the pending ticket associated with the repair task;
determine that a technician associated with the query is qualified to complete a second repair task in a same geographic region of the first fault location;
notify a second ticketing system corresponding to the second repair task to assign a second ticket corresponding to the second repair task to the technician;
and
transmit a notification to the technician to complete the second repair task.

7 more elements

A non-transitory computer-readable medium storing instructions that, when executed by a processor of an electronic device, cause the electronic device to perform operations, the operations comprising:

receiving a query regarding first fault information associated with first fault location data on a map;
analyzing the first fault information and the first fault location data with second fault information and second fault location data;
determining based on the analyzing that a repair task associated with the second fault information is a first futile task, wherein the repair task corresponds to a pending ticket of a first ticketing system;
electronically transmitting a notification to the first ticketing system to postpone the pending ticket associated with the repair task;
determining that a technician associated with the query is qualified to complete a second repair task in a same geographic region of the first fault location;
notifying a second ticketing system corresponding to the second repair task to assign a second ticket corresponding to the second repair task to the technician;
and
transmitting a notification to the technician to complete the second repair task.

5 more elements

Dependencies are inferred from the claim text.

Task-specific GPS-enabled network fault annunciator

Life of this patent

Task-specific GPS-enabled network fault annunciator

Life of this patent

Abstract

Claims20