Identifying routine communication content
AssigneeInternational Business Machines Corporation
InventorsSrinivasan S. Muthuswamy, Subhendu Das, Shweta Shandilya
Life of this patent
Estimating the term…
Abstract
Approaches presented herein enable identification of routine communication content. More specifically, a communication between one or more users is received. Words or phrases in the communication that are contained in a database of words or phrases related to misconduct are identified. The identified words or phrases are removed from the communication to create a set of remaining words. The set of remaining words are analyzed to predict the likelihood of the removed words or phrases appearing in the communication, such that a confidence level of the prediction is determined. In response to the determined confidence level being high, the identified words or phrases in the communication are classified as routine.
Claims20
A method for identifying routine communication content, comprising:
- receiving a communication between one or more users;
- identifying words or phrases in the communication that are contained in a database of words or phrases related to misconduct;
- removing the identified words or phrases from the communication to create a set of remaining words;
- analyzing the set of remaining words through applying one or more models to predict the likelihood of the removed words or phrases appearing in the communication based on relative weights or frequencies of words of phrases from among a local set of words or phrases, wherein a confidence level of the prediction is determined;
- and
- responsive to the determined confidence level being high, classifying the identified words or phrases in the communication as routine.
A computer system for identifying routine communication content, the computer system comprising:
- a memory medium comprising program instructions;
- a bus coupled to the memory medium;
- and
- a processor, for executing the program instructions, coupled to a routine communication identification engine via the bus that when executing the program instructions causes the system to:
- receive a communication between one or more users;
- identify words or phrases in the communication that are contained in a database of words or phrases related to misconduct;
- remove the identified words or phrases from the communication to create a set of remaining words;
- analyze the set of remaining words through applying one or more models to predict the likelihood of the removed words or phrases appearing in the communication based on relative weights or frequencies of words of phrases from among a local set of words or phrases, wherein a confidence level of the prediction is determined;
- and
- responsive to the determined confidence level being high, classify the identified words or phrases in the communication as routine.
A computer program product for identifying routine communication content, the computer program product comprising a computer readable hardware storage device, and program instructions stored on the computer readable hardware storage device, to:
- receive a communication between one or more users;
- identify words or phrases in the communication that are contained in a database of words or phrases related to misconduct;
- remove the identified words or phrases from the communication to create a set of remaining words;
- analyze the set of remaining words through applying one or more models to predict the likelihood of the removed words or phrases appearing in the communication based on relative weights or frequencies of words of phrases from among a local set of words or phrases, wherein a confidence level of the prediction is determined;
- and
- responsive to the determined confidence level being high, classify the identified words or phrases in the communication as routine.
Dependencies are inferred from the claim text.