Use of ASR confidence to improve reliability of automatic audio redaction
AssigneeMedallia, Inc.
InventorsDavid Garrod, Jay R. Pascarella
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AssigneeMedallia, Inc.
InventorsDavid Garrod, Jay R. Pascarella
Estimating the term…
A speech redaction engine includes a natural language processing (NLP)-based content redaction module receives an automatic speech recognition (ASR) decoding of a decoded portion of said digitized speech signal and utilizes NLP techniques to determine whether it contains sensitive information that should be redacted, and an ASR confidence-based redaction module that receives a confidence indicator and utilizes said confidence indicator to determine, independent of said NLP-based content redaction module, whether said decoded portion contains one or more word(s) that were recognized with a confidence level that is below a threshold. The speech redaction engine includes means for redacting said decoded portion if the NLP-based content redaction module determines that said portion should be redacted, and means for redacting the one or more word(s) if the ASR confidence-based redaction module determines that the one or more word(s) have the confidence level that is below the threshold.
A method comprising:
Dependencies are inferred from the claim text.