US 11,693,894 B2 · Conversation oriented machine-user interaction

Abstract

In implementations of the subject matter described herein, a new approach for presenting a response to a message in a conversation is proposed. Generally speaking, in response to receiving a message in a conversation, the received message will be matched with one or more documents on the sentence basis. That is, the received message is compared with the sentences from a document(s), rather than predefined query-response pairs. In this way, a whole sentence may be selected from the document as a candidate response. Then the suitability of this sentence with respect to the ongoing conversation will be determined, and the response will be generated and rendered in an adaptive way based on the suitability. As a result, the user experiences may be significantly enhanced in the chatbot scenario.

Claims20

Dependent claims

A system comprising:

a processor;
and
memory coupled to the processor, the memory comprising computer executable instructions that, when executed by the processor, performs a method comprising:
receiving a message during a conversation;
determining whether the message is a predetermined message type, wherein the predetermined message type is at least one of:
a chitchat message, a message including only stop words, a disordered message, or a meaningless message;
in response to determining that the message is the predetermined message type, presenting a chitchat response as the response to the message in the conversation;
and
in response to determining that the message is not the predetermined message type, presenting a sentence from one or more documents based on relevance between the sentence and the message.

6 more elements

Dependencies are inferred from the claim text.

Conversation oriented machine-user interaction

Life of this patent

Conversation oriented machine-user interaction

Life of this patent

Abstract

Claims20