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US 11,693,870 B2Granted
System and methods for searching and communication
AssigneeLiveperson, Inc.
InventorsMatan Barak, Julius Schorzman, Nir Holtzman Ninio, Uri Goldstein
Life of this patent
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AssigneeLiveperson, Inc.
InventorsMatan Barak, Julius Schorzman, Nir Holtzman Ninio, Uri Goldstein
Estimating the term…
Described are computer-based methods and apparatuses, including computer program products, comprising the steps of, or structure for, storing a plurality of expert profiles in a database, each of the plurality of expert profiles comprising information associated with a person having knowledge in a particular category, subject or topic; receiving search criteria over a network from a query source; selecting at least one of the plurality of expert profiles comprising information that satisfy the search criteria; and transmitting expert profile data for each of the selected expert profiles to the remote search engine, the expert profile data comprising data that defines a displayable representation of a corresponding expert profile, the expert profile data further comprising data that facilitates a client-initiated, real-time communication session over the network with a person associated with the corresponding expert profile.
A computer-implemented method comprising:
An expert agent search server comprising:
A non-transitory computer readable storage medium comprising instructions that, when executed by one or more processors of an expert agent search server, initiate operations comprising:
Dependencies are inferred from the claim text.