System and methods for diagnosing and repairing a smart mobile device by disabling components
AssigneeIgnite Enterprise Software Solutions, Inc.
InventorAmit Gross
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Abstract
The present invention relates to computerized (“smart”) mobile electronic devices and more particularly, to a system and methods of diagnosing and repairing malfunctions in smart mobile electronic devices, including a diagnostic process that utilizes decisions based on Big Data that holds information of multiple devices and offers a “disable components” (i.e., turn-off components) solution in order to overcome the problem without flashing a firmware or doing a factory-reset.
Claims12
A non-transitory, computer readable medium that stores code for diagnosing and repairing a malfunction component of an operating system (OS) of a faulty mobile device, conducted after performing an off-line, pre-process analysis and computation of a max/avg. priority of each process of each component of the OS, wherein the code is executable by a processor to perform operations comprising:
- sending at least one operational command to the OS of the faulty smart mobile device by a command-sending module, wherein said sent at least one command prompts processing activity in the faulty smart mobile device, including OS related activity;
- recording logs of said processing activity in the faulty smart mobile device;
- extracting data related to the faulty smart mobile device from a server, said extracted data containing historical activity information and manufacturer's data related to the faulty smart mobile device;
- analyzing said recorded data and said extracted data to thereby detect a malfunctioned OS component and/or a related malfunctioned component that is related to said detected malfunctioned OS component;
- using said data extracted from said server, determining if said detected malfunctioned OS component and/or said related malfunctioned component may be disabled, based on the pre-computed max/avg. priority of processes related to said detected malfunctioned OS component and/or a related malfunctioned component;
- and
- upon determining that said detected malfunctioned OS component and/or said related malfunctioned components may be disabled, disabling said detected malfunctioned OS component and/or said related malfunctioned components.
The non-transitory, computer readable medium as in method 10, wherein said importance analysis is performed by said analyzer server.
Dependencies are inferred from the claim text.