System and methods for live help

A system for providing live help to a user of a client device, the system comprising:

• a processor;
• and
• a memory storing instructions that are configurable to cause the system to:
• display a live help provider graphical user interface depicting a provider graphical representation of a client device located at a user location and respective provider graphical representations of additional devices located at the user location in a manner that identifies each of the additional devices and depicts a spatial relationship of each of the additional devices relative to the client device at the user location, the additional devices comprising one or more of medical diagnostic devices, medical treatment devices, or laboratory equipment,
• process inputs from a live help provider using the live help provider graphical user interface, wherein each input specifies one of the respective provider graphical representations of the additional devices as being referenced;
• and
• transmit instructions to the client device, each instruction being configured to cause a respective indicator to be displayed at a graphical user interface of the client device, the graphical user interface of the client device depicting respective client graphical representations of the additional devices in a manner that depicts the spatial relationship of each of the additional devices relative to the client device at the user location, the instructions corresponding, respectively, to the inputs from a live help provider, such that each respective indicator specifies one of the respective client graphical representations of the additional devices at the graphical user interface of the client device, thereby spatially indicating which of the additional devices the user is being instructed to operate.

A computer program product comprising a non-transitory computer-readable medium and computer-readable program code capable of being executed by one or more processors when retrieved from the non-transitory computer-readable medium, the program code comprising instructions configurable to cause:

• displaying a live help provider graphical user interface depicting a provider graphical representation of a client device located at a user location and respective provider graphical representations of additional devices located at the user location in a manner that identifies each of the additional devices and depicts a spatial relationship of each of the additional devices relative to the client device at the user location, the additional devices comprising one or more of medical diagnostic devices, medical treatment devices, or laboratory equipment;
• processing inputs from a live help provider using the live help provider graphical user interface, wherein each input specifies one of the respective provider graphical representations of the additional devices as being referenced;
• and
• transmitting instructions to the client device, each instruction being configured to cause a respective indicator to be displayed at a graphical user interface of the client device, the graphical user interface of the client device depicting respective client graphical representations of the additional devices in a manner that depicts the spatial relationship of each of the additional devices relative to the client device at the user location, the instructions corresponding, respectively, to the inputs from a live help provider, such that each respective indicator specifies one of the respective client graphical representations of the additional devices at the graphical user interface of the client device, thereby spatially indicating which of the additional devices is the user is being instructed to operate.