Cross-party diagnostics

A device, comprising:

• a broadband access module configured to receive an over-the-top (OTT) content via an Internet Service Provider (ISP) interface;
• a cellular access module configured to acquire telemetry data in a cellular network interface;
• a processor configured to compare measured signals in the ISP interface with a first set of threshold values and to compare acquired telemetry data with a second set of threshold values;
• a diagnostic application (app) that is in communication with the processor, the diagnostic app is configured to perform:
• an in-depth diagnostic testing in the ISP interface when the measured signals are below the first set of threshold values and the acquired telemetry data is above the second set of threshold values;
• an in-depth diagnostic testing on an OTT content server when the measured signals and the acquired telemetry data are below the first set of threshold values and the second set of threshold values, respectively;
• and
• an in-depth diagnostic testing on the device when the measured signals are above the first set of threshold values;
• and
• wherein the diagnostic app sends an in-depth diagnostic report to a viewer.

A computer-implemented method, comprising:

• receiving, by a device, an over-the-top (OTT) content via an Internet Service Provider (ISP) interface;
• measuring signals in the ISP interface and comparing measured signals with a first set of threshold values;
• triggering a diagnostic application (app) in the device when the measured signals are less than the first set of threshold values, wherein the diagnostic app further performs:
• acquiring telemetry data in a cellular network interface and comparing the acquired telemetry data with a second set of threshold values;
• performing an in-depth diagnostic testing in the ISP interface when the measured signals are below the first set of threshold values and the acquired telemetry data is above the second set of threshold values;
• performing an in-depth diagnostic testing on an OTT content server when the measured signals and the acquired telemetry data are below the first set of threshold values and the second set of threshold values, respectively;
• and
• sending an in-depth diagnostic report to a viewer.