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US 11,689,665 B2Granted
Media providing server, and method and computer program for providing order procedure content of different ordering methods
AssigneeSK Stoa Co., Ltd.
InventorDae Ho Myoung
Life of this patent
Estimating the term…
Abstract
A media providing server and a method and computer program for providing call waiting content with respect to ARS order calls for a broadcast product provide call waiting content with respect to ARS order calls for the broadcast product and provide order content to enable a product to be ordered according to one of order methods except for an ARS order method.
Claims14
A method of generating broadcast content responsive to a current usage load of a media providing system comprising:
- receiving, with a media providing server, a connection signal from a set-top box;
- transmitting, with the media providing server and to the set-top box, image identification information of commerce content in response to the connection signal;
- generating product state data regarding the image identification information and transmitting the product state data to the set-top box, wherein the generating and the transmitting are performed by the media providing server;
- generating call waiting content and transmitting, to the set-top box, output data about the call waiting content, wherein the generating and the transmitting are performed by the media providing server;
- receiving, with the media providing server and from an automatic response system (ARS) server, data regarding a current status of inbound calls to customer service representatives that includes first call waiting list information;
- determining whether the first call waiting list information is greater than a predetermined reference number of waiting calls;
- upon determination that the first call waiting list information is greater than the predetermined reference number of waiting calls, transmitting, with the media providing server and to the set-top box, the first call waiting list information via the ARS server;
- displaying, by the set-top box, the call waiting content corresponding to the first call waiting list information;
- displaying, by the set-top box, order content included in the call waiting content;
- and
- displaying, by the set-top box and upon receiving a selection input for the order content, order procedure content corresponding to a code value of the selection input,
- wherein generating the call waiting content further comprises generating order content of at least one order method with the media providing server, and wherein said at least one order method is different from an automatic response system call order method.
9 more elements
A non-transitory computer-readable recording medium storing therein an operating program that causes a computer to execute a process comprising:
- receiving a connection signal from a set-top box;
- transmitting, to the set-top box, image identification information of commerce content in response to the connection signal;
- generating product state data regarding the image identification information and transmitting the product state data to the set-top box, wherein the generating and the transmitting are performed by a media providing server;
- generating call waiting content and transmitting, to the set-top box, output data about the call waiting content, wherein the generating and the transmitting are performed by the media providing server;
- receiving with the media providing server, from an automatic response system (ARS) server, data regarding a current status of inbound calls to customer service representatives that includes first call waiting list information;
- determining whether the first call waiting list information is greater than a predetermined reference number of waiting calls;
- upon determination that the first call waiting list information is greater than the predetermined reference number of waiting calls, transmitting, with the media providing server and to the set-top box, the first call waiting list information via the ARS server;
- displaying the call waiting content corresponding to the first call waiting list information;
- displaying order content included in the call waiting content;
- and
- displaying, upon receiving a selection input for the order content, order procedure content corresponding to a code value of the selection input,
- wherein generating the call waiting content further comprises generating order content of at least one order method with the media providing server, and wherein said at least one order method is different from an automatic response system call order method.
9 more elements
A media providing server comprising:
- a communication unit and a processor,
- wherein the processor is configured to:
- receive a connection signal from a set-top box and transmit, to the set-top box, image identification information of commerce content in response to the connection signal;
- generate product state data regarding the image identification information and transmit the product state data to the set-top box;
- generate call waiting content and transmit, to the set-top box, output data about the call waiting content;
- request, to an automatic response system (ARS) server, data regarding a current status of inbound calls to customer service representatives based on current time information and receive, from the ARS server, first call waiting list information;
- and
- determine whether the first call waiting list information is greater than a predetermined reference number of waiting calls, and upon determination that the first call waiting list information is greater than the predetermined reference number of waiting calls, transmit, to the set-top box, the first call waiting list information through the ARS server and control the set-top box to display output data about the call waiting content,
- wherein the set-top box is controlled to display order content included in the call waiting content,
- wherein, when a selection input for the order content is received, the set-top box is controlled to display order procedure content corresponding to a code value of the selection input,
- wherein the call waiting content comprises the order content of at least one order method which is different from an ARS call order method.
8 more elements
Dependencies are inferred from the claim text.