Techniques for configuring communication process flow actions

An apparatus for data processing, comprising:

• a processor;
• memory coupled with the processor;
• and
• instructions stored in the memory and executable by the processor to cause the apparatus to:
• receive an indication of a configuration for one or more actions of a first communication process flow that controls electronic communications between a tenant of a multi-tenant system and a set of users corresponding to the tenant;
• store metadata that defines the configuration for the one or more actions of the first communication process flow, wherein the metadata is stored in association with a unique identifier that is used to retrieve the configuration from a storage location;
• receive a request to apply the configuration of the one or more actions in the first communication process flow to one or more actions of a second communication process flow that is different from the first communication process flow and controls electronic communications between the tenant and a second set of users corresponding to the tenant, the request indicating the unique identifier associated with the metadata that defines the configuration;
• retrieve, from the storage location and based at least in part on the unique identifier indicated by the request, the metadata that defines the configuration;
• and
• apply the configuration to the one or more actions of the second communication process flow using the metadata retrieved from the storage location.

A non-transitory computer-readable medium storing code for data processing, the code comprising instructions executable by a processor to:

• receive an indication of a configuration for one or more actions of a first communication process flow that controls electronic communications between a tenant of a multi-tenant system and a set of users corresponding to the tenant;
• store metadata that defines the configuration for the one or more actions of the first communication process flow, wherein the metadata is stored in association with a unique identifier that is used to retrieve the configuration from a storage location;
• receive a request to apply the configuration of the one or more actions in the first communication process flow to one or more actions of a second communication process flow that is different from the first communication process flow and controls electronic communications between the tenant and a second set of users corresponding to the tenant, the request indicating the unique identifier associated with the metadata that defines the configuration;
• retrieve, from the storage location and based at least in part on the unique identifier indicated by the request, the metadata that defines the configuration;
• and
• apply the configuration to the one or more actions of the second communication process flow using the metadata retrieved from the storage location.