Method and system for automated population outreach

A method, comprising:

• obtaining, by a contact management server, member data of a predetermined population and member data, wherein the member data describes at least one member that performed an electronic visit to a virtual telehealth provider;
• obtaining, by the contact management server and using an application programmable interface (API), a notification from a test attribution server that the at least one member is registered for a self-test kit;
• obtaining, by the contact management server, contact event result data regarding a plurality of user devices, wherein the contact event result data describes results of a plurality of previous contact events regarding a plurality of self-test kits;
• determining, by the contact management server and based on the contact event result data, whether the self-test kit for the at least one member is delivered to a testing facility;
• determining, by the contact management server, a contact sequence for contacting the plurality of user devices, wherein the contact sequence corresponds to a plurality of different contact types that are used according to a predetermined priority ranking;
• determining, by the contact management server and automatically in response to determining that the self-test kit has not been delivered to the testing facility based on the contact event result data, the member data, and the contact sequence, a first contact type that is different from a second contact type associated with at least one previous contact event;
• and
• transmitting, by the contact management server, one or more commands that trigger one or more contact events based on the first contact type.

A system, comprising:

• a plurality of user devices coupled to a network, wherein each user device is associated with a respective member of a predetermined population;
• a contact management server coupled to the network, and
• wherein the contact management server is configured to:
• obtain member data of the predetermined population, wherein the member data describes at least one member that performed an electronic visit to a virtual telehealth provider;
• obtain, using an application programmable interface (API), a notification from a test attribution server that the at least one member is registered for a self-test kit;
• determine a contact sequence for contacting a user device among the plurality of user devices, wherein the contact sequence corresponds to a plurality of different contact types that are used according to a predetermined priority ranking,
• determine whether the self-test kit for the at least one member is delivered to a testing facility,
• determine, automatically in response to determining that the self-test kit has not been delivered to the testing facility and based on the member data, a selection of a contact type for contacting the user device using the contact sequence, and
• transmit a command that triggers a contact event of the user device based on the contact type.