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US 11,688,000 B1Granted
Electronic disclosure delivery system and method
AssigneeWells Fargo Bank, N.A.
InventorsErin Constantine, Kimberly Robin Nelson, Bryan William Huisman
Life of this patent
Estimating the term…
Abstract
A system includes a processor and machine readable storage media having instructions stored therein. The instructions, when executed by the processor, cause the processor to receive input indicating whether a customer of a financial institution has a mobile device, to receive an indication from the customer via the mobile device acknowledging that the customer has been given access to disclosure documents, and to provide the customer with a financial product based on the indication.
Claims17
A financial institution computing system, configured to:
- receive, via a computing device of a customer, a request to receive access to one or more disclosure documents associated with a financial account in electronic format, the request comprising a customer identifier and a type of financial account selected by the customer;
- verify that the customer identifier corresponds to a retrievably stored customer identifier associated with the customer;
- retrieve, from a database of required disclosure documents, the one or more disclosure documents;
- send, to the computing device of the customer via a unique messaging address associated with the customer, an electronic consent request to receive the one or more disclosure documents in electronic format;
- determine that consent to receive the one or more disclosure documents has been received from the customer based on receiving a response from the customer accepting the electronic consent request;
- send, to the computing device of the customer, an electronic message comprising a hyperlink, wherein the hyperlink, when selected by the customer, is configured to transmit to the customer and display on the computing device of the customer the one or more disclosure documents;
- access a customer database and identify a customer account associated with the customer identifier contained in the request to receive access to the one or more disclosure documents in electronic format;
- in response to verifying that the request to receive access to the one or more disclosure documents in electronic format contains the customer identifier corresponding to the customer and identifying the customer account in the customer database that is associated with the customer identifier, create and store an audit trail in a memory location of the customer database associated with the customer account, wherein the audit trail includes a confirmation that the customer was provided access to the one or more disclosure documents;
- store, in the audit trail, a first confirmation that the customer has consented to receive the one or more disclosure documents in electronic format;
- and
- store, in the audit trail, a second confirmation that the customer has accessed the hyperlink via the computing device of the customer.
8 more elements
A method, the method comprising:
- receiving, via a computing device of a customer, a request to receive access to one or more disclosure documents associated with a financial account in electronic format, the request comprising a customer identifier and a type of financial account selected by the customer;
- verifying that the customer identifier corresponds to a retrievably stored customer identifier associated with the customer;
- retrieving, from a database of required disclosure documents, the one or more disclosure documents;
- sending, to the computing device of the customer via a unique messaging address associated with the customer, an electronic consent request to receive the one or more disclosure documents in electronic format;
- determining that consent to receive the one or more disclosure documents has been received from the customer based on receiving a response from the customer accepting the electronic consent request;
- sending, to the computing device of the customer, an electronic message comprising a hyperlink, wherein the hyperlink, when selected by the customer, is configured to transmit to the customer and display on the computing device of the customer the one or more disclosure documents;
- accessing a customer database and identifying a customer account associated with the customer identifier contained in the request to receive access to the one or more disclosure documents in electronic format;
- in response to verifying that the request to receive access to the one or more disclosure documents in electronic format contains the customer identifier corresponding to the customer and identifying the customer account in the customer database that is associated with the customer identifier, creating and storing an audit trail in a memory location of the customer database associated with the customer account, wherein the audit trail includes a confirmation that the customer was provided access to the one or more disclosure documents;
- storing, in the audit trail, a first confirmation that the customer has consented to receive the one or more disclosure documents in electronic format;
- and
- storing, in the audit trail, a second confirmation that the customer has accessed the hyperlink via the computing device of the customer.
8 more elements
A non-transitory computer readable medium storing a program that, when executed by a processor of a computing system, causes the computing system to:
- receive, via a computing device of a customer, a request to receive access to one or more disclosure documents associated with a financial account in electronic format, the request comprising a customer identifier and a type of financial account selected by the customer;
- verify that the customer identifier corresponds to a retrievably stored customer identifier associated with the customer;
- retrieve from a database of required disclosure documents, the one or more disclosure documents;
- send, to the computing device of the customer via a unique messaging address associated with the customer, an electronic consent request to receive the one or more disclosure documents in electronic format;
- determine that consent to receive the one or more disclosure documents has been received from the customer based on receiving a response from the customer accepting the electronic consent request;
- send, to the computing device of the customer, an electronic message comprising a hyperlink, wherein the hyperlink, when selected by the customer, is configured to transmit to the customer and display on the computing device of the customer the one or more disclosure documents;
- access a customer database and identify a customer account associated with the customer identifier contained in the request to receive access to the one or more disclosure documents in electronic format;
- in response to verifying that the request to receive access to the one or more disclosure documents in electronic format contains the customer identifier corresponding to the customer and identifying the customer account in the customer database that is associated with the customer identifier, create and store an audit trail in a memory location of the customer database associated with the customer account, wherein the audit trail includes a confirmation that the customer was provided access to the one or more disclosure documents;
- store, in the audit trail, a confirmation that the customer has consented to receive the one or more disclosure documents in electronic format;
- and
- store, in the audit trail, a second confirmation that the customer has accessed the hyperlink via the computing device of the customer.
8 more elements
Dependencies are inferred from the claim text.