Systems and methods for reserving a replacement rental vehicle

A computer-implemented method for enabling a policyholder to initiate a replacement rental reservation after submission of an initial loss claim, the method implemented on a rental self-service (“RSS”) computing device including at least one processor in communication with at least one memory device, the method comprising:

• verifying, in response to an initial loss claim filed by a policyholder, that the policyholder is eligible to receive an insurance replacement rental by performing an eligibility check using a claim identifier associated with the initial loss claim and a policyholder identifier associated with the policyholder;
• in response to the policyholder being verified as eligible, generating a customized link including a representation of the claim identifier and the policyholder identifier;
• transmitting the customized link to a user device associated with the policyholder;
• in response to selection of the customized link at the user device, receiving, from the user device, an access request for access of a rental self-service portal, the access request identifying the customized link selected by the policyholder;
• retrieving, from a database, using the representation of the claim identifier and the policyholder identifier extracted from the customized link identified in the access request, policyholder data;
• pre-populating a portion of a searchable interface of the rental self-service portal using the retrieved policyholder data, for display on the user device;
• in response to receiving rental vehicle search input into the searchable interface, retrieving, via a plurality of Application Interface Programming (API) calls to a respective plurality of vehicle rental vendor devices, rental vehicle data that satisfies the rental vehicle search input;
• causing the rental vehicle data to be displayed on the user device to enable the policyholder to view available rental options and select a vehicle class available for rent;
• calculating a policyholder cost for renting a selected vehicle class based upon the policyholder data and a corresponding vehicle rental quote for the selected vehicle class, the policyholder cost including a difference between a covered rental amount indicated in the retrieved policyholder data and a rental cost indicated in the vehicle rental quote;
• and
• causing to be displayed on the user device (i) the calculated policyholder cost and (ii) an option to confirm the rental reservation.

A non-transitory computer-readable storage media having computer-executable instructions embodied thereon for enabling a policyholder to initiate a replacement rental reservation, wherein when executed by at least one processor of an RSS computing device, the computer-executable instructions cause the at least one processor to:

• verify, in response to an initial loss claim filed by a policyholder, that the policyholder is eligible to receive an insurance replacement rental by performing an eligibility check using a claim identifier associated with the initial loss claim and a policyholder identifier associated with the policyholder;
• in response to the policyholder being verified as eligible, generate a customized link including a representation of the claim identifier and the policyholder identifier;
• transmit the customized link to a user device associated with the policyholder;
• in response to selection of the customized link at the user device, receive, from the user device, an access request for access of a rental self-service portal, the access request identifying the customized link selected by the policyholder;
• retrieve, from a database, using the representation of the claim identifier and the policyholder identifier extracted from the customized link identified in the access request, policyholder data;
• pre-populate a portion of a searchable interface of the rental self-service portal using the retrieved policyholder data, for display on the user device;
• in response to receiving rental vehicle search input into the searchable interface, retrieve, via a plurality of Application Interface Programming (API) calls to a respective plurality of vehicle rental vendor devices, rental vehicle data that satisfies the rental vehicle search input;
• cause the rental vehicle data to be displayed on the user device to enable the policyholder to view available rental options and select a vehicle class available for rent;
• calculate a policyholder cost for renting a selected vehicle class based upon the policyholder data and a corresponding vehicle rental quote for the selected vehicle class, the policyholder cost including a difference between a covered rental amount indicated in the retrieved policyholder data and a rental cost indicated in the vehicle rental quote;
• and
• cause to be displayed on the user device (i) the calculated policyholder cost and (ii) an option to confirm the rental reservation.