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US 11,687,972 B2Granted
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AssigneeeBay Inc.
InventorGeorge Vincent Friborg, Jr.
Life of this patent
Estimating the term…
Abstract
A method and a system include receiving an alert enrollment request based on a user selection from a mobile device of a user, the mobile device corresponding to a communication endpoint identifier; generating a user interface element that corresponds to a confirmation of an option to initiating a communication channel; in response to receiving an indication of the confirmation, initiating the communication channel via the mobile device; and transmitting an invitation of a survey communication through the communication channel, the survey communication including an identity verification request associated with a selected phrase to be repeated by the user.
Claims20
A method comprising:
- receiving, via one or more hardware processors, an alert enrollment request based on a user selection from a mobile device of a user, the mobile device corresponding to a communication endpoint identifier;
- generating, via one or more hardware processors, a user interface element that corresponds to a confirmation of an option to initiate a communication channel provided by a voice call service via a telephony network;
- in response to receiving an indication of the confirmation, initiating, by a telephony interface module via one or more hardware processors, the communication channel via the mobile device based on the communication endpoint identifier;
- transmitting, by the telephony interface module via one or more hardware processors, an invitation of a survey communication through the communication channel, the survey communication including an identity verification request associated with a selected phrase to be repeated by the user;
- receiving a user response that matches the selected phrase to be repeated by the user;
- identifying a browsing activity associated with the user based on the communication endpoint identifier;
- and
- generating an alert message to be transmitted to the mobile device based on the browsing activity associated with the user.
5 more elements
A system comprising:
- one or more hardware processors;
- and
- at least one non-transitory computer-readable medium for storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform operations comprising:
- receiving, via the one or more hardware processors, an alert enrollment request based on a user selection from a mobile device of a user, the mobile device corresponding to a communication endpoint identifier;
- generating, via the one or more hardware processors, a user interface element that corresponds to a confirmation of an option to initiate a communication channel provided by a voice call service via a telephony network;
- in response to receiving an indication of the confirmation, initiating, by a telephony interface module via the one or more hardware processors, the communication channel via the mobile device based on the communication endpoint identifier;
- transmitting, by the telephony interface module via the one or more hardware processors, an invitation of a survey communication through the communication channel, the survey communication including an identity verification request associated with a selected phrase to be repeated by the user;
- receiving a user response that matches the selected phrase to be repeated by the user;
- identifying a browsing activity associated with the user based on the communication endpoint identifier;
- and
- generating an alert message to be transmitted to the mobile device based on the browsing activity associated with the user.
8 more elements
A non-transitory computer-readable medium for storing instructions that, when executed by one or more hardware processors, cause the one or more hardware processors to perform operations comprising:
- receiving, via the one or more hardware processors, an alert enrollment request based on a user selection from a mobile device of a user, the mobile device corresponding to a communication endpoint identifier;
- generating, via the one or more hardware processors, a user interface element that corresponds to a confirmation of an option to initiate a communication channel provided by a voice call service via a telephony network;
- in response to receiving an indication of the confirmation, initiating, by a telephony interface module via the one or more hardware processors, the communication channel via the mobile device based on the communication endpoint identifier;
- transmitting, by the telephony interface module via the one or more hardware processors, an invitation of a survey communication through the communication channel, the survey communication including an identity verification request associated with a selected phrase to be repeated by the user;
- receiving a user response that matches the selected phrase to be repeated by the user;
- identifying a browsing activity associated with the user based on the communication endpoint identifier;
- and
- generating an alert message to be transmitted to the mobile device based on the browsing activity associated with the user.
5 more elements
Dependencies are inferred from the claim text.