Information processing apparatus, information processing system, and non-transitory computer readable medium

An information processing system comprising:

• an information processing apparatus comprising a processor programmed to:
• acquire reservation information on a reservation of a rental space,
• receive an unlock instruction from a user terminal,
• transmit the unlock instruction to the rental space,
• cause, via the unlock instruction, a door lock integrated with the rental space to be unlocked at a time of a start of the reservation, so that a door of the rental space is unlocked,
• acquire a first image of the rental space before a user uses the rental space, and acquire a second image of the rental space when or after the user uses the rental space, the first image and the second image being captured by a camera, and evaluate a cleanliness of the rental space based on a comparison of the first image and the second image, and
• perform, using the reservation information, processing of prompting the user to perform a task of cleaning the rental space that is to be performed when or after the user uses the rental space if (i) the cleanliness does not satisfy a predetermined criteria and (ii) if the processor acquired information indicating that the user agreed to perform the task of cleaning;
• and
• a mobile terminal apparatus that reserves the rental space and displays information provided by the information processing apparatus.

A non-transitory computer readable medium storing a program causing a computer to execute a process for information processing, the process comprising:

• acquiring reservation information on a reservation of a rental space;
• receiving an unlock instruction from a user terminal;
• transmitting the unlock instruction to the rental space;
• causing, via the unlock instruction, a door lock integrated with the rental space to be unlocked at a time of a start of the reservation, so that a door of the rental space is unlocked;
• acquiring a first image of the rental space before a user uses the rental space, and acquiring a second image of the rental space when or after the user uses the rental space, the first image and the second image being captured by a camera, and evaluating a cleanliness of the rental space based on a comparison of the first image and the second image, and
• determining (i) that the cleanliness does not satisfy a predetermined criteria and (ii) that the computer acquired information indicating that the user agreed to perform a task of cleaning;
• and
• performing, using the reservation information, processing of prompting the user to perform the task of cleaning the rental space that is to be performed during or after the user uses the rental space.