Techniques for multi-voice speech recognition commands
AssigneeCapital One Services, LLC
InventorsPaul Hurlocker, Austin Grant Walters, Jeremy Edward Goodsitt
Life of this patent
Estimating the term…
Abstract
Various embodiments are generally directed to techniques for multi-voice speech recognition commands, such as based on monitoring a telecommunications channel between first and second devices, for instance. Some embodiments are particularly directed to prompting initiation of a transaction between a first entity associated with a first device and a second entity associated with a second device based on detection of an audible request corresponding to the second entity and an audible response corresponding to the first entity.
Claims20
An apparatus, comprising:
- a processor;
- and
- memory comprising instructions that, when executed by the processor, cause the processor to:
- analyze audio communications to determine a conversation between a first entity communicating via the apparatus and a second entity communicating via a second device communicably coupled to the apparatus;
- access a trigger library associated with the first entity;
- detect an initial trigger in the conversation based on the trigger library, the initial trigger comprising an audible request from the first entity;
- detect a subsequent trigger in the conversation based on the trigger library, wherein the subsequent trigger comprises an audible response from the second entity;
- determine that the initial trigger and the subsequent trigger are associated with a transaction between the first entity and the second entity based on the trigger library;
- generate a first trigger hash based on the initial trigger and the subsequent trigger;
- receive a second trigger hash from the second device, the second trigger hash generated by the second device based on the initial trigger and the subsequent trigger;
- compare the first trigger hash to the second trigger hash;
- authenticate the initial trigger and the subsequent trigger responsive to a determination that the first trigger hash matches the second trigger hash;
- and
- generate a prompt for the transaction in response to authenticated detection of the initial trigger and the subsequent trigger.
At least one non-transitory computer-readable medium comprising a set of instructions that, in response to being executed by a processor circuit of a first device, cause the processor circuit to:
- analyze audio communications to determine a conversation between a first entity communicating via the first device and a second entity communicating via a second device communicably coupled to the first device;
- access a trigger library associated with the first entity;
- detect an initial trigger in the conversation based on the trigger library, the initial trigger comprising an audible request from the first entity;
- detect a subsequent trigger in the conversation based on the trigger library, wherein the subsequent trigger comprises an audible response from the second entity;
- determine that the initial trigger and the subsequent trigger are associated with a transaction between the first entity and the second entity based on the trigger library;
- generate a first trigger hash based on the initial trigger and the subsequent trigger;
- receive a second trigger hash from the second device, the second trigger hash generated by the second device based on the initial trigger and the subsequent trigger;
- compare the first trigger hash to the second trigger hash;
- authenticate the initial trigger and the subsequent trigger responsive to a determination that the first trigger hash matches the second trigger hash;
- and
- generate a prompt for the transaction in response to authenticated detection of the initial trigger and the subsequent trigger.
A computer-implemented method, comprising, via a processor of a first computing device:
- analyzing audio communications to determine a conversation between a first entity communicating via the first computing device and a second entity communicating via a second computing device communicably coupled to the first computing device;
- accessing a trigger library associated with the first entity;
- detecting an initial trigger in the conversation based on the trigger library, the initial trigger comprising an audible request from the first entity;
- detecting a subsequent trigger in the conversation based on the trigger library, wherein the subsequent trigger comprises an audible response from the second entity;
- determining that the initial trigger and the subsequent trigger are associated with a transaction between the first entity and the second entity based on the trigger library;
- generating a first trigger hash based on the initial trigger and the subsequent trigger;
- receiving a second trigger hash from the second computing device, the second trigger hash generated by the second device based on the initial trigger and the subsequent trigger;
- comparing the first trigger hash to the second trigger hash;
- authenticating the initial trigger and the subsequent trigger responsive to a determination that the first trigger hash matches the second trigger hash;
- and
- generating a prompt for the transaction in response to authenticated detection of the initial trigger and the subsequent trigger.
Dependencies are inferred from the claim text.