Data processing system for automatic presetting of controls in an evaluation operator interface

A data processing system for populating selections in an evaluation operator interface, comprising:

• a processor;
• a data store storing a plurality of transactions, an automated scoring template having an associated lexicon and scoring parameters, a question associated with the automated scoring template and an evaluation form associated with the question, an automated score for each of the plurality of transactions according to the automated scoring template based on a transcript of each respective transaction having matched the lexicon associated with the automated scoring template, and wherein each of the plurality of transactions comprises a voice session recording of an inbound call recorded by a call center recording system and a transcript of the voice session;
• a non-transitory computer readable medium having instructions executable on the processor for:
• receiving a request from a client computer for an evaluation to evaluate a first transaction;
• querying the data store for the automated score associated with the first transaction;
• in response to the request for the evaluation, generating the evaluation from the evaluation form, wherein generating the evaluation comprises setting an answer control in the evaluation to a preselected answer to the question based on the automated score for the first transaction and a defined correspondence between the automated score and an acceptable answer to the question, the preselected answer selected from a defined set of acceptable answers to the question;
• serving the evaluation with the preselected answer to the client computer for display in an evaluation operator interface;
• accessing a plurality of completed evaluations for a set of transactions scored using the automated scoring template;
• comparing evaluator answers to the question to preselected answers to the question in the plurality of completed evaluations;
• determining a confidence score for the automated scoring template based on the comparison;
• based on a determination that the confidence score for the automated scoring template meets a threshold, continuing to use the automated scoring template to score transactions from the plurality of transactions;
• and
• based on a determination that the confidence score for the automated scoring template does not meet the threshold, stopping use of the automated scoring template.