Determining changes to components of a computing device prior to booting to a primary environment of the computing device

A computer program product comprising a non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes the at least one processing device to perform steps of:

• receiving a request to boot a given computing device to a primary environment;
• responsive to receiving the request to boot the given computing device to the primary environment, obtaining first inventory information for components of the given computing device utilizing a preinstallation environment of the given computing device;
• analyzing the first inventory information for the components of the given computing device and second inventory information for the components of the given computing device to determine whether there any changes in the components of the given computing device prior to booting the given computing device to the primary environment, the second inventory information being previously stored in a support environment of the given computing device;
• generating one or more notifications based at least in part on determining that there are one or more changes in the components of the given computing device;
• and
• providing the one or more notifications at a user interface of the given computing device;
• wherein the primary environment comprises a base operating system of the given computing device;
• wherein the support environment comprises a support recovery operating system of the given computing device;
• wherein determining that there are one or more changes in the components of the given computing device comprises obtaining, by the support recovery operating system, support information for the given computing device from a support platform external to the given computing device;
• wherein the support information comprises at least one of:
• details of whether a support agreement is in place between the given computing device and the support platform;
• and
• a report of one or more changes to the components of the given computing device performed by one or more repair centers.

A method comprising:

• receiving a request to boot a given computing device to a primary environment;
• responsive to receiving the request to boot the given computing device to the primary environment, obtaining first inventory information for components of the given computing device utilizing a preinstallation environment of the given computing device;
• analyzing the first inventory information for the components of the given computing device and second inventory information for the components of the given computing device to determine whether there any changes in the components of the given computing device prior to booting the given computing device to the primary environment, the second inventory information being previously stored in a support environment of the given computing device;
• generating one or more notifications based at least in part on determining that there are one or more changes in the components of the given computing device;
• and
• providing the one or more notifications at a user interface of the given computing device;
• wherein the primary environment comprises a base operating system of the given computing device;
• wherein the support environment comprises a support recovery operating system of the given computing device;
• wherein determining that there are one or more changes in the components of the given computing device comprises obtaining, by the support recovery operating system, support information for the given computing device from a support platform external to the given computing device;
• wherein the support information comprises at least one of:
• details of whether a support agreement is in place between the given computing device and the support platform;
• and
• a report of one or more changes to the components of the given computing device performed by one or more repair centers;
• and
• wherein the method is performed by at least one processing device comprising a processor coupled to a memory.