Voice-controlled system that checks program guide to determine channel on which program name determined according to voice-to-text transcript is currently playing

A control server for allowing a guest of a hospitality establishment to play desired media content on an in-room device, the control server comprising:

• a network interface for coupling to a computer network of the hospitality establishment;
• a storage device;
• and
• one or more processors coupled to the network interface and the storage device;
• wherein, by the one or more processors executing software instructions loaded from the storage device, the one or more processors are configured to:
• receive a text transcript from a user device via the computer network, the user device being operated by the guest of the hospitality establishment;
• determine a particular room of the hospitality establishment with which the user device is currently associated;
• check a program guide for the particular room in order to determine a channel on which a program name determined according to the text transcript is currently playing;
• determine one or more target in-room devices of the particular room;
• and
• send one or more commands to the one or more target in-room devices of the particular room thereby causing the one or more target in-room devices to play the channel on which the program name is currently playing.

A method of allowing a guest of a hospitality establishment to play desired media content on an in-room device, the method comprising:

• receiving, by one or more computer servers, a text transcript from a user device via the computer network, the user device being operated by the guest of the hospitality establishment;
• determining, by the one or more computer servers, a particular room of the hospitality establishment with which the user device is currently associated;
• checking, by the one or more computer servers, a program guide for the particular room in order to determine a channel on which a program name determined according to the text transcript is currently playing;
• determining, by the one or more computer servers, one or more target in-room devices of the particular room;
• and
• sending one or more commands from the one or more computer servers to the one or more target in-room devices of the particular room thereby causing the one or more target in-room devices to play the channel on which the program name is currently playing.