Dynamic routing of queued network-based communications using real-time information and machine learning

A method for dynamic routing of queued network-based communications performed by a host system, the method comprising:

• receiving, over a network from a requestor system, a request associated with a fulfillment;
• queuing the request in a queue comprising a data structure;
• receiving information over the network, the information comprising at least one of:
• geolocation information from a user device of a user that is associated with the fulfillment;
• temporal information from the user device;
• or
• related request information associated with request fulfillment;
• linking the request to a previously-queued request in the queue based on at least one of a common patient or a relationship between a patient and a non-common patient, said link being based at least on providing one or more of a single fulfillment location, a reduced fulfillment cost, or a reduced fulfillment time;
• selecting a fulfiller from a plurality of fulfillers and determining a fulfillment time for the fulfillment, said selecting and determining each based at least on the information and said linking, wherein fulfillment times are times at which requests are transmitted from the queue;
• and
• providing, from the queue, the request and the previously-queued request to the fulfiller at the fulfillment time, or at another fulfillment time, over the network.

A computer-readable storage medium having program instructions encoded thereon that are executable by one or more processors to perform a computer-implemented method, the method comprising:

• receiving, over a network from a requestor system, a request associated with a fulfillment;
• queuing the request in a queue comprising a data structure;
• receiving information over the network, the information comprising at least one of:
• geolocation information from a user device of a user that is associated with the fulfillment;
• temporal information from the user device;
• or
• related request information associated with request fulfillment;
• linking the request to a previously-queued request in the queue based on at least one of a common patient or a relationship between a patient and a non-common patient, said link being based at least on providing one or more of a single fulfillment location, a reduced fulfillment cost, or a reduced fulfillment time;
• selecting a fulfiller from a plurality of fulfillers and determining a fulfillment time for the fulfillment, said selecting and determining each based at least on the information and said linking, wherein fulfillment times are times at which requests are transmitted from the queue;
• and
• providing, from the queue, the request to the fulfiller at the fulfillment time, or at another fulfillment time, over the network.