US 11,641,425 B2 · Handling an outbound call reaching a voicemail service

Abstract

Various embodiments of the invention provide methods, systems, and computer-program products for handling a call reaching a party's voicemail. A predictive model is used to generate a first probability of an outcome occurring as a result of leaving a voicemail message and a second probability of the outcome occurring as a result of sending a text message. If the first probability is greater, an IVR uses DTMF tone(s) to bypass a greeting on the voicemail so that a message can be recorded with minimal time. If the second probability is greater, the call is ended and an email is sent to the party's service provider using an email address comprising a mobile number for the party and a domain portion specific to the provider. As a result, the provider delivers a text message to the party with the body of the message including the content of the email.

Claims21

Dependent claims

A method for automatically leaving a voicemail message, comprising:

determining a particular telecommunications service provider associated with a telephone number;
originating a call to the telephone number;
determining a voicemail service has answered the call;
connecting an interactive voice response unit (“IVR”) to the call;
determining, by the IVR, one or more dual-tone multiple frequency (“DTMF”) tones associated with the particular telecommunications service provider, wherein the one or more DTMF tones are used to terminate a greeting message provided by the voicemail service;
providing the one or more DTMF tones to the voicemail service on the call to bypass the greeting message;
playing a voicemail message on the call;
and
terminating the call after playing the voicemail message.

6 more elements

A non-transitory computer readable medium, comprising computer instructions to cause at least one processor to:

determine a particular telecommunications service provider associated with a telephone number;
cause a call to be originated to the telephone number;
in response to a voicemail service answering the call, determine a first probability that a desired outcome will occur in response to leaving a voicemail message with the telephone number and a second probability that the desired outcome will occur in response to sending a text message to the telephone number;
in response to the first probability being greater than the second probability, perform a voicemail message process;
and
in response to the second probability being greater than the first probability, perform a text message process.

3 more elements

Dependencies are inferred from the claim text.

Handling an outbound call reaching a voicemail service

Life of this patent

Handling an outbound call reaching a voicemail service

Life of this patent

Abstract

Claims21