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US 11,641,419 B2Granted
Computer-generated speech detection
AssigneeValidSoft Limited
InventorsPatrick Matthew Carroll, John Petersen, Alexander Korff
Life of this patent
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Abstract
A method for managing incoming voice calls, the method comprising: receiving audio of a voice call; determining whether the audio of the voice call is computer-generated; and terminating the voice call if it is determined that the audio of the voice call is computer-generated.
Claims11
A method for managing incoming voice calls, the method comprising:
- answering, by an Interactive Voice Recognition (IVR) platform, an incoming voice call;
- upon answering of the voice call by the IVR platform, streaming, by the IVR platform to a server in conjunction with the IVR maintaining the incoming voice call, the audio of the voice call;
- determining, by the server using the audio streamed to the server by the IVR platform, whether the audio of the voice call is a computer-generated voice or a human voice by analysing frequency spectrum information of the audio of the voice call;
- providing, from the server to the IVR platform in response to determining that the audio of the voice call is a computer-generated voice, an indication that the audio of the voice call is a computer-generated voice;
- and
- terminating, by the IVR platform in response to receiving the indication that the audio of the voice call is a computer-generated voice, the voice call.
3 more elements
A system for managing incoming voice calls, the system comprising:
- an Interactive Voice Recognition (IVR) platform;
- and
- a server,
- the IVR platform configured to:
- answer an incoming voice call;
- upon answering the voice call, stream, to the server in conjunction with maintaining the incoming voice call, the audio of the voice call;
- the server is configured to:
- determine whether the audio of the voice call is a computer-generated voice or a human voice by analysing frequency spectrum information of the audio of the voice call;
- and
- provide, to the IVR platform in response to determining that the audio of the voice call is a computer-generated voice, an indication that the audio of the voice call is a computer-generated voice,
- the IVR platform further configured to:
- terminate, in response to receiving the indication that the audio of the voice call is a computer-generated voice, the voice call.
9 more elements
Dependencies are inferred from the claim text.